Re: Referral March 6th

We took the one today and I will input it into Salesforce as a cluster. We
are awaiting the HSOs. I will email VCH payables department Monday so she
has the breakdown of the cluster care in hopes she will continue to work
with us this way until we can find a solve for invoicing cluster care.
I do appreciate any and all thoughts on this, as this is very new to us but
I do honestly believe if we don't get in the game we will just see constant
decline in the VCH referrals.
Thanks everyone - I am now going to get my team on board lol.
Sharon

Sharon, Speirs

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com

TheKey.ca   <https://thekey.ca/>

[image: TheKey]







On Fri, Mar 6, 2026 at 10:13 AM Jay Bradley <jason.bradley@thekey.com>
wrote:

> Hi Tim,
> I sent a chat w Sharon this morning.  I would love visibility on this.  I
> think we can continue to grow this if we establish internal systems in
> place to manage the workload required (potentially a different rate for
> hourly / cluster care w VCH providing we can negotiate it.) Sheila also had
> some ideas about how to develop systems within Salesforce that she is
> willing to explore so we can better manage the administration of
> these types of requests.
>
> J
>
> On Fri, 6 Mar 2026 at 09:56, Timothy Thomas <tt@thekey.com> wrote:
>
>> Jay I would love your opinion on this. Do you see a business model here?
>> Will it unlock more hours for us with VCH if we take this on?
>>
>>
>>
>> On Fri, Mar 6, 2026 at 11:22 AM Sharon Speirs <sspeirs@thekey.com> wrote:
>>
>>> Morning
>>> We took one of these yesterday as it was 6 hours but it literally took
>>> me an hour just to put it all together , put it in sales force as a cluster
>>> vs each client ( there were 7 clients) create a schedule , upload all of
>>> the HSO and now we need to find a driver and ensure they understand the
>>> care.
>>> All good we are doing that but today we received this referral which is
>>> likely stressing my team.
>>>
>>> I will likely decline it but we need to think differently about how we
>>> can do this efficiently . I can’t keep
>>> Putting this in sales force as cluster care as VCH billing has to have
>>> individual invoices but if I put each client in as a one time only it
>>> becomes a scheduling nightmare.
>>> Is this really worth the time it takes to organize?
>>> If revenue trumps and this is where an agency is going to have to play
>>> in the VCH playing field then how do we do it?
>>> More discussion needed here so putting it out there for a new way of
>>> thinking
>>> Jay do you want to be added to the distribution list for referrals ? It
>>> will your fill your inbox so you may not want to but let me know.
>>> Sharon
>>>
>>>
>>> Sharon, Speirs
>>>
>>> General Manager
>>>
>>> Vancouver, BC
>>>
>>> Office: 778.279.3634
>>>
>>> sspeirs@thekey.com
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Emega, Claudia [VCH] <claudia.emega@vch.ca>
>>> Date: Fri, Mar 6, 2026 at 8:01 AM
>>> Subject: Referral March 6th
>>> To:
>>> CC: NS Home Support South Schedulers <
>>> NShomesupportsouthschedulers@vch.ca>
>>>
>>>
>>> Hello,
>>>
>>>
>>>
>>> We have available shift/visits from 1700-2200 in South (North Vancouver)
>>> on March 6th
>>>
>>> Do you have capacity?
>>>
>>>
>>>
>>> Please let us know. Please reply to ALL
>>>
>>>
>>>
>>>
>>>
>>> Thanks!
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Claudia Emega
>>>
>>> Scheduler
>>>
>>> North Shore Home Support
>>>
>>> Phone: 604- 983-6700/ Fax: 604-983-6707
>>>
>>>
>>>
>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "Vancouver scheduling" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to homecareassistancescheduling+unsubscribe@thekey.com.
>>> To view this discussion visit
>>> https://groups.google.com/a/thekey.com/d/msgid/homecareassistancescheduling/YQXPR01MB4891484170E5E231B59A5BA4997AA%40YQXPR01MB4891.CANPRD01.PROD.OUTLOOK.COM
>>> <https://groups.google.com/a/thekey.com/d/msgid/homecareassistancescheduling/YQXPR01MB4891484170E5E231B59A5BA4997AA%40YQXPR01MB4891.CANPRD01.PROD.OUTLOOK.COM?utm_medium=email&utm_source=footer>
>>> .
>>>
>>