Re: Tax Invoices 2022

Hi Dennis. I'm well and hope that you are too. 
I never received any funding from WHRA. I wasn't on the self managing care program at any time. WRHA came four times a day to change and re-position my Mom (an extra time Monday and Thursday for baths). Everything that I paid to you folks for night time care was out of my pocket. There was never any funding received from WRHA at any time. 

Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Dennis Fancy" <dfancy@thekey.com> 
To: "wesjohn" <wesjohn@mts.net> 
Cc: "Ali Malik" <ali.malik@thekey.com>, "Brian Boxall" <bboxall@thekey.com>, "Timothy Thomas" <tt@thekey.com> 
Sent: Wednesday, September 20, 2023 8:42:24 PM 
Subject: Re: Tax Invoices 2022 

Hi Wes, 

I hope you are doing well. 

Just to clarify—families don’t get both WRHA home care and simultaneous funding. When you started with us, you were getting daytime WRHA caregivers and paying 100% out of pocket for overnight care through Home Care Assistance. The WRHA would have provided a letter stating the first day of the transition from their caregivers to the Self and Family Managed Care Program. This transition must have occurred after we transitioned your family’s care off to Mack Hastings. We would need to know the exact date that WRHA funding kicked in as you would be tax exempt from this date going forward (official date stated in a formal letter from the WRHA). 

In any event, we will do what we can to make this easier. 

Sincerely, 

Dennis 

On Wed, Sep 20, 2023 at 8:22 PM wesjohn < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > wrote: 



I'm pretty sure I disclosed that to Dennis. That was the reason that I contacted you folks as WRHA homecare only came during the day. I needed someone to be with my Mom during the night so that I could get some sleep. 

Also, the item below is from Brian. He acknowledged that the tax box was checked and shouldn't have been. The GST rebate that I'm entitled to would be for services paid for the months of Sept to Dec 2021. The months prior are older 
than two years so I guess those are too old. 




Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Timothy Thomas" < [ mailto:tt@thekey.com | tt@thekey.com ] > 
To: "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > 
Cc: "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] >, "Brian Boxall" < [ mailto:bboxall@thekey.com | bboxall@thekey.com ] >, "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] > 
Sent: Wednesday, September 20, 2023 7:03:20 PM 

Subject: Re: Tax Invoices 2022 

Had you disclosed the fact that you were receiving government provided home care to Brian or Dennis during the onboarding process? If so perhaps I can see what can be done. 

Thanks 
Tim 

On Wed, Sep 20, 2023 at 6:35 PM wesjohn < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > wrote: 

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Hi Tim. 
You folks charged me the GST in error as it shouldn't have been charged. You should be able to re-imburse me for it. I don't agree with your assessment but I guess I don't have any choice in the matter. According to CRA it can be re-imbursed. Thanks for your time. 



Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Timothy Thomas" < [ mailto:tt@thekey.com | tt@thekey.com ] > 
To: "Brian Boxall" < [ mailto:bboxall@thekey.com | bboxall@thekey.com ] > 
Cc: "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] >, "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] >, "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] > 
Sent: Wednesday, September 20, 2023 3:11:53 PM 

Subject: Re: Tax Invoices 2022 

Hi Wes, 

Unfortunately we cannot reimburse the sales tax this long after the fact as we have already remitted these portions to the applicable government body. You can personally apply for a GST / HST rebate for amounts paid in error. I've attached the form which will allow you to do so. 

Best regards, 
Tim 

On Mon, Sep 11, 2023 at 4:12 PM Brian Boxall < [ mailto:bboxall@thekey.com | bboxall@thekey.com ] > wrote: 

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Hi there Wes, 
We will figure out the best way to resolve this, very shortly. 

What's the best phone number to reach you Wes? 

On Mon, Sep 11, 2023 at 2:51 PM wesjohn < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > wrote: 

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Hi Brian. 
Thanks for checking. Can you issue a refund to me for all the GST that was charged during 2021 and 2022? Thanks. 

Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Brian Boxall" < [ mailto:bboxall@thekey.com | bboxall@thekey.com ] > 
To: "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] > 
Cc: "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] >, "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] >, "Timothy Thomas" < [ mailto:tt@thekey.com | tt@thekey.com ] > 
Sent: Monday, September 11, 2023 2:28:33 PM 
Subject: Re: Tax Invoices 2022 

This was occured before I was in the CSM role. 
I went into the file and the check tax button was indeed checked so that was a miss on our side. 


On Mon, Sep 11, 2023 at 11:40 AM Ali Malik < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] > wrote: 

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Hey Wes, 
I am CCing Tim, Brian and Dennis who can assist further in regards to this. 

thank you 



On Mon, Sep 11, 2023 at 12:12 PM wesjohn < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > wrote: 

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Hi Ali. 
I just got off the phone with the GST office. I was talking with them regarding private home care fees and GST. I learned from them that there shouldn't be GST charged on private home care service if the client is receiving 
government sponsored home care and the private care is done in the client's home. Concerning the home care services that you folks provided for my Mom in 2021, you charged me GST when in fact there shouldn't have been any GST 
charged based on the criteria from the GST office. My Mom was receiving WRHA home care plus the service you folks provided was in our home which exempted the private service from GST. 

With this in mind, can you please issue a refund to me for the total of the GST that you charged to me in 2021 and 2022 please. Thanks. 

Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] > 
To: "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > 
Cc: "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] > 
Sent: Thursday, April 27, 2023 10:48:15 AM 
Subject: Re: Tax Invoices 2022 

Hey Wes, 
That payment you are seeing on Jan 4th, is for an invoice that was created Dec 31 2021. 

I am attaching the invoice here. 

thank you 

On Thu, Apr 27, 2023 at 11:28 AM wesjohn < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > wrote: 

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Hi Ali. 
Can you advise/confirm on my question below please. 
Thanks. 


Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > 
To: "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] > 
Cc: "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] > 
Sent: Friday, March 17, 2023 1:46:44 PM 
Subject: Re: Tax Invoices 2022 

Hi Ali. 
Thanks for the information. The invoice that was paid on Jan 04/2022, was this considered as 2021 or 2022? I would just like to confirm. Thanks again. 


Wes 

Smile, God loves you. 
"The Lord bless you and keep you." Number 6:24 


From: "Ali Malik" < [ mailto:ali.malik@thekey.com | ali.malik@thekey.com ] > 
To: "Dennis Fancy" < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] >, "wesjohn" < [ mailto:wesjohn@mts.net | wesjohn@mts.net ] > 
Sent: Friday, March 17, 2023 12:44:31 PM 
Subject: Re: Tax Invoices 2022 

Hi Wes, 

Please see attached 2022 invoice for client: Janet Johnson. 

thank you 

On Fri, Mar 17, 2023 at 1:41 PM Dennis Fancy < [ mailto:dfancy@thekey.com | dfancy@thekey.com ] > wrote: 

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Hi Ali, 
Can you please send Wes Johnson his tax invoice for 2022 for his mom Janet Johnson's home care? Wes is copied on this email. 

Thank you, 

Dennis Fancy, BSP 
Care Solutions Manager 
Please note my email has changed: 
[ mailto:DFancy@TheKey.com | dfancy@thekey.com ] 


[ https://www.thekey.com/ | TheKey.com ] 
[ https://www.thekey.com/ ] 





-- 
Ali Malik 
Manager - Financial Operations 

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-- 
Ali Malik 
Manager - Financial Operations 

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-- 
Ali Malik 
Manager - Financial Operations 

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-- 
Brian Boxall 


Client Success Manager 

Direct 431 887 1785 

Office 204 489 6000 





[ https://thekey.ca/ | TheKey.ca   ] 




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-- 
Brian Boxall 


Client Success Manager 

Direct 431 887 1785 

Office 204 489 6000 





[ https://thekey.ca/ | TheKey.ca   ] 




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-- 
Tim Thomas 
Head of Canada Division 
Please note my email has changed: 
[ mailto:tt@thekey.com | tt@TheKey.com ] 
(514) 591-9387 

[ https://www.thekey.ca/ | TheKey.ca ] 
[ https://www.thekey.com/ ] 

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