Mavencare TO/HCA TO payroll reports (Pay #16 & Pay #17)

Good morning Hua,

Please note that the payroll report breakdowns from Ceridian for Mavencare
To and HCA TO caregiver pays (Payroll account PPG4082) for Pay #16 (July 25
to August 7) and Pay #17 (August 8 to August 21) have incorrect breakdowns
by department.

I noticed that there was a glitch when we were running this current pay
(Pay #17).
For some reason, many caregivers who are coded under department #200 (HCA
TO) in the employee profile, are listed as Dept 100 (Mavencare TO) in the
payroll report. This is not a payroll error on our part, but an issue on
Ceridian's end. We have spoken to customer service and they can't figure
out what is happening, so they have escalated the issue and opened a ticket
with the tech team. We are waiting for news from them.

In the interim, those two reports are incorrect. Irin and I will work on
getting the gross amounts for HCA TO from Clearcare and then add the
vacation amounts to get a more accurate representation of HCA TO caregivers
for those two pays.

More news when we hear back from Ceridian.

Thanks.
Sandra

Sandra Daoust <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
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*Finance Manager - Canada*

Tel: 514.907.5065 |  Fax: 514.221.4265

sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>