Hi Team,
Sorry for the delayed response, for gmail we need a list of all users so we
can update their default send as address to @thekey.com. We can also cross
compare the older users on who needs their domain updated. Finally, we
would need to know the exact date this needs to occur on.
On Tue, Dec 6, 2022 at 11:29 AM Alexa Graziani <agraziani@thekey.com> wrote:
> Awesome, thanks!
>
> On Tue, Dec 6, 2022 at 8:17 AM Keith Moore <kmoore@thekey.com> wrote:
>
>> No problem, the *Canada - Montreal *company has been updated to *Canada
>> - TheKey*.
>>
>> On Mon, Dec 5, 2022 at 5:02 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Thanks, Keith! I realized we are going to need to update this so that
>>> all the existing Canada pools can get moved into here upon rebranding.
>>>
>>> Can you please rename it to "Canada - TheKey"?
>>>
>>> For now, that's all we will need. Then on the day of the day decided
>>> ahead of time, we will need you to move all the existing Canadian pools
>>> into this company so that we can continue to utilize them on the new
>>> website.
>>>
>>> Sincerely,
>>>
>>> On Wed, Nov 23, 2022 at 1:39 PM Keith Moore <kmoore@thekey.com> wrote:
>>>
>>>> @Alexa Graziani <agraziani@thekey.com> I've got a new company created
>>>> for Montreal with an 8 number website pool and 1 number GMB listing.
>>>> <https://app.callrail.com/settings/a/644045259/routing/calls-and-texts/numbers/active?company_id=649775170>
>>>>
>>>>
>>>> On Wed, Nov 23, 2022 at 4:30 PM Isabelle La <ila@thekey.com> wrote:
>>>>
>>>>> You're looking at her ;) I do the custom recordings at no cost, pretty
>>>>> immediate (usually within 1-2 days), I just follow the same script except I
>>>>> update the branding/naming convention and upload when the office wants to
>>>>> go live.
>>>>>
>>>>> I just won't be able to do this for Montreal as that requires the
>>>>> French recording - Joey/Tim has someone they use for this, they will
>>>>> provide her the script in French, then she provides me the recording and we
>>>>> upload when they want to go live.
>>>>>
>>>>> On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani <agraziani@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Got it. How long does that take and who usually gets that in the
>>>>>> queue to develop/provides the phrasing? Are there any costs associated with
>>>>>> it we should be aware of?
>>>>>>
>>>>>> On Wed, Nov 23, 2022 at 1:25 PM Isabelle La <ila@thekey.com> wrote:
>>>>>>
>>>>>>> Yes, there are French greetings just for the Montreal 8x8 recording.
>>>>>>>
>>>>>>> Since Canadian Standard recording has different call routing
>>>>>>> options, any change will have to be a re-recording for new phrasing.
>>>>>>>
>>>>>>> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani <agraziani@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thank you both!
>>>>>>>>
>>>>>>>> Do new recordings need to be made for Canada with the new phrasing?
>>>>>>>> Or would we have existing versions we could use for "TheKey Formerly Home
>>>>>>>> Care Assistance"
>>>>>>>>
>>>>>>>> Tim - do you have French greetings on anything that we'd need to
>>>>>>>> consider?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La <ila@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> To my knowledge, all Canadian locations are on 8x8 and they’re on
>>>>>>>>> the Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we
>>>>>>>>> would just need to update recording to include “TheKey” - with the option
>>>>>>>>> of “TheKey, formerly Home Care Assistance” which I can do with whoever
>>>>>>>>> would like to decide on the updated brand phrasing for phone recording.
>>>>>>>>>
>>>>>>>>> I will defer to Keith/Gabe for CallRail as I’m not too familiar
>>>>>>>>> with that system.
>>>>>>>>>
>>>>>>>>> For Email, we just need an official go-live date and we will
>>>>>>>>> switch the outbound default email to @thekey.com instead of @
>>>>>>>>> homecareassistance.com. Of course both email addresses will work
>>>>>>>>> and go to the same inbox regardless though so no users will miss anything.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore <kmoore@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hey Alexa,
>>>>>>>>>>
>>>>>>>>>> For the 8x8 portion of your email, the following locations are
>>>>>>>>>> fully on 8x8 as of 11/23.
>>>>>>>>>>
>>>>>>>>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7
>>>>>>>>>> <https://www.google.com/maps/search/West+Vancouver+-+1861+Marine+Dr,+West+Vancouver+BC+V7V+1J7?entry=gmail&source=g>
>>>>>>>>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6
>>>>>>>>>> <https://www.google.com/maps/search/10333+Southport+Rd+SW+Unit+107,+Calgary+AB+T2W+3X6?entry=gmail&source=g>
>>>>>>>>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1
>>>>>>>>>> <https://www.google.com/maps/search/10B+1700+Corydon+Ave+Winnipeg+MB+R3N+0K1?entry=gmail&source=g>
>>>>>>>>>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7
>>>>>>>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo+ON+N2K+3M7?entry=gmail&source=g>
>>>>>>>>>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7
>>>>>>>>>> <https://www.google.com/maps/search/4464+Saint-Catherine+St+W,+Westmount+QC+H3Z+1R7?entry=gmail&source=g>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani <
>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Gabe, Keith, and Isabelle,
>>>>>>>>>>>
>>>>>>>>>>> I'm working to put together a list of all the dependencies for
>>>>>>>>>>> Canada to go-live as TheKey in January or Q1 of next year.
>>>>>>>>>>>
>>>>>>>>>>> As part of this, I'm syncing with all teams to go through the
>>>>>>>>>>> decisions/actions that need to be taken as part of this transition and the
>>>>>>>>>>> timeline/costs associated with them.
>>>>>>>>>>>
>>>>>>>>>>> For IT, there are three main areas we want to connect on.
>>>>>>>>>>>
>>>>>>>>>>> *Callrail*
>>>>>>>>>>> Are we keeping all the phone numbers for the current offices?
>>>>>>>>>>> Note all but the Montreal #s are in Callrail. Will need
>>>>>>>>>>> Keith/Gabe to set up Montreal, but Montreal is on the vendor's Callrail
>>>>>>>>>>> account - need to transition
>>>>>>>>>>>
>>>>>>>>>>> *8x8*
>>>>>>>>>>> Do any of the CA offices have 8x8? Do we need it for launch?
>>>>>>>>>>>
>>>>>>>>>>> *Email*
>>>>>>>>>>> Does anything need to be prepped for their email transition?
>>>>>>>>>>>
>>>>>>>>>>> Are there any other areas you can think of?
>>>>>>>>>>>
>>>>>>>>>>> If possible, I'd like to start the conversation over email
>>>>>>>>>>> around any thoughts or questions you have in these areas and then meet
>>>>>>>>>>> later next week to review them.
>>>>>>>>>>>
>>>>>>>>>>> Have a wonderful Thanksgiving!
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Alexa Graziani
>>>>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>> agraziani@thekey.com
>>>>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Keith Moore
>>>>>>>>>> VoIP Administrator
>>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>> 480-527-0204
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> --
>>>>>>>>> *Isabelle La *
>>>>>>>>> Project Management, IT Dept.
>>>>>>>>> * Please note my email has changed: *
>>>>>>>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>>>>>>>> Direct: 650-231-5733
>>>>>>>>> Fax: 919-377-9020
>>>>>>>>>
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Alexa Graziani
>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>> * Please note my email has changed: *
>>>>>>>> agraziani@thekey.com
>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Alexa Graziani
>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>> * Please note my email has changed: *
>>>>>> agraziani@thekey.com
>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>> (650) 416-1538 Ext. 181538
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Keith Moore
>>>> VoIP Administrator
>>>> *Please send all support requests to ITSupport@thekey.com
>>>> <ITSupport@thekey.com>*
>>>> * Please note my email has changed: *
>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>> 480-527-0204
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>> (650) 416-1538 Ext. 181538
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Keith Moore
>> VoIP Administrator
>> *Effective 11/28 - Availability is 11AM-4PM*
>> *Please send all support requests to ITSupport@thekey.com
>> <ITSupport@thekey.com>*
>> * Please note my email has changed: *
>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>> 480-527-0204
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Alexa Graziani
> Senior Marketing Manager - Consumer Growth
> * Please note my email has changed: *
> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
> (650) 416-1538 Ext. 181538
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
--
Gabriel La
Head of IT Operations
* Please note my email has changed: *
it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
650-257-2395 Ext. 160010
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>