Week 3 Workbook - Summer Series Session Tomorrow

--000000000000ecaf520601e2f74e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Care Solutions and Client Success Teams, We look forward to Week 3 of our Summer Series Training hosted by Shadi Gholizadeh and Ashley Mirone, themed on "*Demonstrating Capabilities and Overcoming Objections*". *Copy+Paste* the information within this *Week 3 Workbook Doc * into the bottom of your individual workbook (the one with your name on the title) before tomorrow's 8/2 8am PST session. Regional Managers - if there are any Care Solutions or Client Success team members missing from this thread, could you please forward this information on to them. We've done our best to include all parties. See you tomorrow for our Week 3 Session 8am PST! Link is on your calendars and will be in Workplace. Jackie Summers Sales Operations Manager 951-675-0413 TheKey.com [image: TheKey] On Tue, Jul 25, 2023 at 9:55=E2=80=AFAM Jackie Summers wrote: > Hello Care Solutions and Client Success Teams, > > We've enjoyed kicking off the Summer Series Training hosted by Shadi > Gholizadeh and Ashley Mirone. We hope you enjoyed Week 1 last week. This > week we have our 2nd session and we have your workbook content ready for > you. All you have to do is Copy+Paste the week 2 workbook content linked > below into your individual workbook (the one sent to you with your name i= n > the title). > > *Copy+Paste* the information within this Week 2 Workbook Doc > into > your individual workbook before tomorrow's 7/26 session. That's it! > > Reminder: Please complete the Week 1 workbook tasks before tomorrow's > class. Note that Regional and Divisional leaders will be popping into you= r > workbooks to leave comments starting this week. The workbook is your spac= e > to brainstorm, write your thoughts, and add questions; it shouldn't be mo= re > than 15-20 minutes each week to complete (much of this can be completed > during the training session as we take time to fill out our workbooks). > > Regional Managers - if there are any Care Solutions or Client Success tea= m > members missing from this thread, could you please forward this informati= on > on to them. We've done our best to include all parties. > > Thank you! See you at our Week 2 Session TOMORROW @ 8-10am PST. > > Jackie Summers > Sales Operations Manager > 951-675-0413 > TheKey.com [image: TheKey] > > > > > > > On Fri, Jul 14, 2023 at 7:55=E2=80=AFAM Shadi Gholizadeh wrote: > >> ****Note: this series is for all Care Solutions Managers and **Client >> Success Managers**. This email list includes a Workday pull for these >> titles plus the RN Client Success Manager title. If there is anyone from >> your region missing who should be added to this list, please let me know= !* >> >> >> Dear Client Success Managers and Care Solutions Managers,We hope you are >> all doing well. >> >> Starting Wednesday, July 19, we will launch an intensive 6-week summer >> series, wrapping up on Wednesday, August 23. This series is designed to >> sharpen your skills, deepen your understanding, and empower you to deliv= er >> exceptional service to our clients and families whether they are just >> starting their care journey and looking into various care options, or ar= e >> an established client with us. >> >> >> These 6 weeks are in place of any other live, training-team-led training= s >> this summer. After summer, we will return to a more regular training >> cadence. We will also pause the weekly Client Success Manager emails for >> the next 6 weeks as well so the focus can be on the Summer Series. >> >> Here's what you can expect: >> >> - >> >> *Interactive Sessions*: From *8am to 10am Pacific/11am to 1pm Eastern= * >> every Wednesday, we will have engaging sessions filled with valuable >> insights and interactive learning experiences. >> - >> >> *Active Learning:* We've packed the series with polls, breakout >> rooms, and experiential exercises to ensure an engaging learning >> environment that caters to different learning styles. >> - >> >> *Practical Assignments:* Each week will feature assignments and >> pre-work designed to apply and reinforce what you have learned. >> - >> >> *In-Session Workbook: *This will be your companion throughout the >> series. Not only will it track your participation, but it will also s= erve >> as a useful resource to reflect on your growth areas, strengths, and = topics >> that you might want to delve into during your 1:1 discussions. You wi= ll >> receive a workbook next week before the first session that will also = be >> shared with your Regional Managers, Regional Directors, and Divisiona= l >> Leaders so they can follow along with your learnings. >> >> >> Here's a glimpse into the enriching content lined up for you: >> >> *Week 1:* We'll explore the unique culture of TheKey, our >> differentiators, what they mean in 2023, and how they can shape our futu= re. >> We'll also look at your specific roles and implementation strategies to >> ensur