Week 2 Workbook - Summer Series Session Tomorrow

--000000000000bd4d6e0601529b88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Care Solutions and Client Success Teams, We've enjoyed kicking off the Summer Series Training hosted by Shadi Gholizadeh and Ashley Mirone. We hope you enjoyed Week 1 last week. This week we have our 2nd session and we have your workbook content ready for you. All you have to do is Copy+Paste the week 2 workbook content linked below into your individual workbook (the one sent to you with your name in the title). *Copy+Paste* the information within this Week 2 Workbook Doc into your individual workbook before tomorrow's 7/26 session. That's it! Reminder: Please complete the Week 1 workbook tasks before tomorrow's class. Note that Regional and Divisional leaders will be popping into your workbooks to leave comments starting this week. The workbook is your space to brainstorm, write your thoughts, and add questions; it shouldn't be more than 15-20 minutes each week to complete (much of this can be completed during the training session as we take time to fill out our workbooks). Regional Managers - if there are any Care Solutions or Client Success team members missing from this thread, could you please forward this information on to them. We've done our best to include all parties. Thank you! See you at our Week 2 Session TOMORROW @ 8-10am PST. Jackie Summers Sales Operations Manager 951-675-0413 TheKey.com [image: TheKey] On Fri, Jul 14, 2023 at 7:55=E2=80=AFAM Shadi Gholizadeh = wrote: > ****Note: this series is for all Care Solutions Managers and **Client > Success Managers**. This email list includes a Workday pull for these > titles plus the RN Client Success Manager title. If there is anyone from > your region missing who should be added to this list, please let me know!= * > > > Dear Client Success Managers and Care Solutions Managers,We hope you are > all doing well. > > Starting Wednesday, July 19, we will launch an intensive 6-week summer > series, wrapping up on Wednesday, August 23. This series is designed to > sharpen your skills, deepen your understanding, and empower you to delive= r > exceptional service to our clients and families whether they are just > starting their care journey and looking into various care options, or are > an established client with us. > > > These 6 weeks are in place of any other live, training-team-led trainings > this summer. After summer, we will return to a more regular training > cadence. We will also pause the weekly Client Success Manager emails for > the next 6 weeks as well so the focus can be on the Summer Series. > > Here's what you can expect: > > - > > *Interactive Sessions*: From *8am to 10am Pacific/11am to 1pm Eastern* > every Wednesday, we will have engaging sessions filled with valuable > insights and interactive learning experiences. > - > > *Active Learning:* We've packed the series with polls, breakout rooms, > and experiential exercises to ensure an engaging learning