--0000000000005d038906447fb86d Content-Type: multipart/alternative; boundary="0000000000005d038906447fb86c" --0000000000005d038906447fb86c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning! I checked in with Emerson this morning and he is actually out of the office until Monday. That said, he did not receive a link to complete the vendor onboarding. Please let me know if this was sent somewhere other than to his email. Thank you! On Tue, Nov 25, 2025 at 6:51=E2=80=AFPM Lito Delapena <lito.delapena@thekey= .com> wrote: > HI All, > > @An Ly <an.ly@thekey.com> @Laura Horval <lhorval@thekey.com> thank you > both for hopping on a call this afternoon to discuss the pending Deupree > house refund. > > Pending action: > Laura to work with Vendor to complete onboarding set up tomorrow morning. > > Once completed, Laura confirm via this thread that the onboarding > documents have been completed. Lito to submit completed check refund > request form to invoices@thekey.coupahost.com. > > Advise An once submitted so it can be escalated and processed by PSG. > > Please let know if i missed any additional information > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > <http://www.thekey.com> > > > > On Tue, Nov 25, 2025 at 8:52=E2=80=AFAM <an.ly@thekey.com> wrote: > >> Hi Laura, >> >> >> >> If the vendor is already in Coupa, and they have an invoice please send >> it to our invoice submission email: invoices@thekey.coupahost.com >> >> >> >> If you don=E2=80=99t have an invoice for them, please log into Coupa and= submit a >> check request. I=E2=80=99ve attached the check request process. Please l= et me know >> if you have any questions. >> >> >> >> Thanks, >> >> >> >> >> >> >> >> An Ly >> >> Accounts Payable Manager| *TheKey* >> >> >> >> >> >> *From:* Laura Horval <lhorval@thekey.com> >> *Sent:* Tuesday, November 25, 2025 5:52 AM >> *To:* an.ly@thekey.com >> *Cc:* Will Reid <wreid@thekey.com>; Faith Jones <faith.jones@thekey.com>= ; >> Lyndsey Organ <lyndsey.organ@thekey.com>; Trish Nguyen < >> trish.nguyen@thekey.com>; Lito Delapena <lito.delapena@thekey.com>; >> Michelle Schefter <michelle.kenaga@thekey.com>; Timothy Thomas < >> tt@thekey.com> >> *Subject:* Re: Reimbursement Request >> >> >> >> Good Morning, >> >> >> >> I have requested Deupree House to be a vendor- when I went to submit the >> request it flagged that we had an ERS account. Please let me know if you >> need anything else. Thank you! >> >> >> >> On Mon, Nov 24, 2025 at 3:00=E2=80=AFPM <an.ly@thekey.com> wrote: >> >> Good morning Laura, >> >> >> >> We don=E2=80=99t have this vendor in Coupa. Please request the supplier = follow >> the attached guidelines. >> >> >> >> I am looping in @Faith Jones <faith.jones@thekey.com> to assist. She >> manages our vendor onboarding process. >> >> >> >> Thanks, >> >> >> >> An Ly >> >> Accounts Payable Manager| *TheKey* >> >> >> >> >> >> *From:* Laura Horval <lhorval@thekey.com> >> *Sent:* Monday, November 24, 2025 6:15 AM >> *To:* Will Reid <wreid@thekey.com> >> *Cc:* Lyndsey Organ <lyndsey.organ@thekey.com>; Trish Nguyen < >> trish.nguyen@thekey.com>; Lito Delapena <lito.delapena@thekey.com>; >> Michelle Schefter <michelle.kenaga@thekey.com>; Timothy Thomas < >> tt@thekey.com>; An Ly <an.ly@thekey.com> >> *Subject:* Re: Reimbursement Request >> >> >> >> Good Morning, >> >> >> >> Can someone please advise on how to add Deupree House as a vendor in >> Coupa- is this the new supplier request? If so, it is requiring me to >> upload a contract file. Can I just upload the client consent agreement f= or >> the Key Cleaning account? >> >> >> >> On Fri, Nov 21, 2025 at 4:31=E2=80=AFPM Will Reid <wreid@thekey.com> wro= te: >> >> Thanks everyone for escalating this. Appreciate your understanding of th= e >> urgency. >> >> >> >> Have a great weekend! >> >> >> >> *Will Reid* >> >> Partner | *TheKey* >> >> Mobile: 513.707.2304 >> >> >> >> <http://www.thekey.com/> >> >> >> >> >> >> >> >> On Fri, Nov 21, 2025 at 4:02=E2=80=AFPM Laura Horval <lhorval@thekey.com= > wrote: >> >> When I am back in front of a computer I can submit the vendor request in >> Coupa, thank you. >> >> >> >> On Fri, Nov 21, 2025 at 3:55=E2=80=AFPM Lyndsey Organ <lyndsey.organ@the= key.com> >> wrote: >> >> Hi Will, >> >> >> >> That is a great question! Unfortunately, all checks that are issued >> through AP must flow through Coupa's approval/payment process. This is h= ow >> we handle all customer refunds, so we will need to follow the same proce= ss >> in this case. >> >> >> >> *Thank you!* >> >> >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> >> >> >> On Fri, Nov 21, 2025 at 2:53=E2=80=AFPM Will Reid <wreid@thekey.com> wro= te: >> >> Does it matter that this is not a vendor? We are simply giving a credit >> to a 7 figure referral source who pays by check so they need the credit >> suppli