Hey Chuck,
In order for you to receive the voicemail as well, I would need to add you
to the group to get the inbound calls for that option.
On Tue, Jun 28, 2022 at 9:26 AM Chuck Terlesky <
cterlesky@homecareassistance.com> wrote:
> Hi Keith,
>
> For option #1 - If there is a voice mail - can you also send this to me
> through email?
>
> I hope it all works out.
>
> Chuck
>
> On Tue, Jun 28, 2022 at 7:24 AM Keith Moore <kmoore@thekey.com> wrote:
>
>> The new day time call flow is in place for Calgary and Winnipeg.
>>
>> Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then
>> Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing
>> Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck
>> Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN
>> Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian -
>> Winnepeg Opt 9 - Repeat
>>
>> On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky <
>> cterlesky@homecareassistance.com> wrote:
>>
>>> Great, thanks for the update.
>>>
>>> On Mon, Jun 27, 2022 at 1:48 PM Keith Moore <kmoore@thekey.com> wrote:
>>>
>>>> Thank you Chuck,
>>>> This will all be in place for Calgary and Winnipeg for the start of
>>>> business tomorrow.
>>>>
>>>>
>>>> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky <
>>>> cterlesky@homecareassistance.com> wrote:
>>>>
>>>>> Hi Keith,
>>>>>
>>>>> Please see attached voice recording for option #3.
>>>>>
>>>>> Chuck
>>>>>
>>>>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky <
>>>>> cterlesky@homecareassistance.com> wrote:
>>>>>
>>>>>> Hi Keith,
>>>>>>
>>>>>> I'll have something for you by end of the day.
>>>>>>
>>>>>> Thanks,
>>>>>> Chuck
>>>>>>
>>>>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore <kmoore@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hey Chuck,
>>>>>>>
>>>>>>> I'll need an approved script or recording to put in place for
>>>>>>> Caregiver calls to Option 3 for the change going live tomorrow.
>>>>>>>
>>>>>>> We discussed offering an option for callers to go to either Calgary
>>>>>>> (Chandani) or Winnipeg (Brian)
>>>>>>>
>>>>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore <kmoore@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Winnipeg has been updated to route directly to 888-333-6609 after
>>>>>>>> hours.
>>>>>>>>
>>>>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Great, thank you both!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore <kmoore@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> That's great, I'll put that in place for unanswered calls to
>>>>>>>>>> Option 3.
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky <
>>>>>>>>>> cterlesky@homecareassistance.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Keith,
>>>>>>>>>>>
>>>>>>>>>>> I also found this recording - thoughts?
>>>>>>>>>>>
>>>>>>>>>>> Chuck
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore <kmoore@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hey Chuck and Timothy,
>>>>>>>>>>>>
>>>>>>>>>>>> I've attached the trimmed down auto attendant greeting (No
>>>>>>>>>>>> options 3 or 4).
>>>>>>>>>>>> As well as the voicemail that will be in place if the call is
>>>>>>>>>>>> not answered.
>>>>>>>>>>>>
>>>>>>>>>>>> These will not go live until 9AM EDT on 6/28.
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Chuck Terlesky B.A., CCPE
>>>>>>>>>>> General Manager
>>>>>>>>>>> Home Care Assistance of Calgary, Alberta
>>>>>>>>>>> Office: 403-301-3777
>>>>>>>>>>> 10333 Southport Rd SW, Unit 107
>>>>>>>>>>> HomeCareAssistanceCalgary.ca
>>>>>>>>>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>>>>>>>>>> ---
>>>>>>>>>>> Read Our Testimonials
>>>>>>>>>>> <http://HomeCareAssistanceCalgary.ca#testimonials>
>>>>>>>>>>> Join Our Newsletter
>>>>>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>>>>>> <https://homecareassistance.com>
>>>>>>>>>>> Champions of Longevity
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Keith Moore
>>>>>>>>>> VoIP Administrator
>>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>> 480-527-0204
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Keith Moore
>>>>>>>> VoIP Administrator
>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>> * Please note my email has changed: *
>>>>>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>> 480-527-0204
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Keith Moore
>>>>>>> VoIP Administrator
>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>> <ITSupport@thekey.com>*
>>>>>>> * Please note my email has changed: *
>>>>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>> 480-527-0204
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Chuck Terlesky B.A., CCPE
>>>>>> General Manager
>>>>>> Home Care Assistance of Calgary, Alberta
>>>>>> Office: 403-301-3777
>>>>>> 37 Richard Way SW, Unit 305
>>>>>> Calgary, AB. T3E 7M8
>>>>>> HomeCareAssistanceCalgary.ca
>>>>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>>>>> ---
>>>>>> Read Our Testimonials
>>>>>> <http://HomeCareAssistanceCalgary.ca#testimonials>
>>>>>> Join Our Newsletter
>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>> <https://homecareassistance.com>
>>>>>> Champions of Longevity
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Chuck Terlesky B.A., CCPE
>>>>> General Manager
>>>>> Home Care Assistance of Calgary, Alberta
>>>>> Office: 403-301-3777
>>>>> 37 Richard Way SW, Unit 305
>>>>> Calgary, AB. T3E 7M8
>>>>> HomeCareAssistanceCalgary.ca
>>>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>>>> ---
>>>>> Read Our Testimonials
>>>>> <http://HomeCareAssistanceCalgary.ca#testimonials>
>>>>> Join Our Newsletter
>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>> <https://homecareassistance.com>
>>>>> Champions of Longevity
>>>>>
>>>>
>>>>
>>>> --
>>>> Keith Moore
>>>> VoIP Administrator
>>>> *Please send all support requests to ITSupport@thekey.com
>>>> <ITSupport@thekey.com>*
>>>> * Please note my email has changed: *
>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>> 480-527-0204
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Chuck Terlesky B.A., CCPE
>>> General Manager
>>> Home Care Assistance of Calgary, Alberta
>>> Office: 403-301-3777
>>> 37 Richard Way SW, Unit 305
>>> Calgary, AB. T3E 7M8
>>> HomeCareAssistanceCalgary.ca
>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>> ---
>>> Read Our Testimonials <http://HomeCareAssistanceCalgary.ca#testimonials>
>>> Join Our Newsletter
>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>> We Are Hiring! <https://homecareassistance.com/careers>
>>> <https://homecareassistance.com>
>>> Champions of Longevity
>>>
>>
>>
>> --
>> Keith Moore
>> VoIP Administrator
>> *Please send all support requests to ITSupport@thekey.com
>> <ITSupport@thekey.com>*
>> * Please note my email has changed: *
>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>> 480-527-0204
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Home Care Assistance of Calgary, Alberta
> Office: 403-301-3777
> 37 Richard Way SW, Unit 305
> Calgary, AB. T3E 7M8
> HomeCareAssistanceCalgary.ca
> Click Here <https://linktr.ee/hcacalgary> For Information
> ---
> Read Our Testimonials <http://HomeCareAssistanceCalgary.ca#testimonials>
> Join Our Newsletter
> <https://homecareassistance.com/healthy-longevity-newsletter>
> We Are Hiring! <https://homecareassistance.com/careers>
> <https://homecareassistance.com>
> Champions of Longevity
>
--
Keith Moore
VoIP Administrator
*Please send all support requests to ITSupport@thekey.com
<ITSupport@thekey.com>*
* Please note my email has changed: *
kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
480-527-0204
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.co