Fwd: 158047 Donna Parrish & 158151 Dieter Peschken - LO & Client Review of Invoices 763865 & 777373 & Investigation of Improper Payments - [#824045]

Hi Seth,     This is quite urgent, so if you could please look into this as soon as possible, that would be greatly appreciated.     Can you please confirm that the refund check for Donna Parrish 158047 was mailed out to the below address through Fedex on 6/24? The client's POC just informed us that he hasn't yet received it. If a tracking number could be provided, that would be appreciated.     Thank you!     1034 Wellington Crescent   Winnipeg, Manitoba   R3m0E1   
                           
                            On
                            Tue, 2 Jul at  4:01 PM
                            ,  Marc Atkinson <billing@thekey.com>  wrote:
                             
 
 Hi Bill, 
   
 We apologize for this. We received word that it was being sent through Fedex on 6/24. I will check with our AP department and get back to you as soon as possible. 
   
 Regards, 
   
 Marc Atkinson 
 Billing Help Desk 
 866-226-1702 
 billing@thekey.com 
 8:00AM-5:00PM EST Monday-Friday 
 
 
                           
                            On
                            Tue, 2 Jul at  3:57 PM
                            ,  158047 Donna Parrish <bparrish@pandh.ca>  wrote:
                             
 Hi Marc 
 Still no FedEx…. Did you send it to my house 
 1034 Wellington Crescent  
 Winnipeg, Manitoba  
 R3m0E1 
 
 
 
 It was Canada Day yesterday so perhaps it’s delayed. 
 Regards, Bill 
 
 
  
 On Jun 25, 2024, at 2:06 PM, Marc Atkinson <billing@thekey.com> wrote: 
 


 
 
  WARNING: EXTERNAL MESSAGE - Caution.
 
 

 


 
 
 
 Hi Bill, 
 
 
 
 I wanted to close the loop with you regarding the refund check for $33,748.40. We expedited the mailing of the check through Fedex yesterday, so you should have the check by the end of the week. If you do not have it by next Monday's mail, please
 let us know. 
 
 
 
 Thank you for your understanding in this matter.  
 
 
 
 Regards, 
 
 
 
 Marc Atkinson 
 Billing Help Desk 
 866-226-1702 
 billing@thekey.com 
 8:00AM-5:00PM EST Monday-Friday 
 
 
 On Thu, 20 Jun at 5:20 PM 
, BrianBoxall <bboxall@homecareassistance.com> wrote:
 This is an embarrassing and unacceptable error, and I will see how it came to this.
 Thanks for your patience Bill. 
 
 
 
 
 
 

 

 
 
 
 

 
 
 
 


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