RE: 158047 Donna Parrish & 158151 Dieter Peschken - LO & Client Review of Invoices 763865 & 777373 & Investigation of Improper Payments - [#824045]

Hi Marc

This was the 1st CAD refund that I used FedEx. I have called the bank and am currently waiting for the tracking#. I will reach back out when I hear more.

 

Thanks

 

Seth

 

From: Marc Atkinson <billing@thekey.com> 
Sent: Tuesday, July 2, 2024 1:04 PM
To: seth.poindexter@thekey.com
Cc: lisa.barker@thekey.com; tt@thekey.com; bboxall@thekey.com
Subject: Fwd: 158047 Donna Parrish & 158151 Dieter Peschken - LO & Client Review of Invoices 763865 & 777373 & Investigation of Improper Payments - [#824045]

 

Hi Seth,

 

This is quite urgent, so if you could please look into this as soon as possible, that would be greatly appreciated.

 

Can you please confirm that the refund check for Donna Parrish 158047 was mailed out to the below address through Fedex on 6/24? The client's POC just informed us that he hasn't yet received it. If a tracking number could be provided, that would be appreciated.

 

Thank you!

 

1034 Wellington Crescent 

Winnipeg, Manitoba 

R3m0E1

On Tue, 2 Jul at 4:01 PM , Marc Atkinson <billing@thekey.com <mailto:billing@thekey.com> > wrote: 

Hi Bill,

 

We apologize for this. We received word that it was being sent through Fedex on 6/24. I will check with our AP department and get back to you as soon as possible.

 

Regards,

 

Marc Atkinson

Billing Help Desk

866-226-1702

billing@thekey.com <mailto:billing@thekey.com> 

8:00AM-5:00PM EST Monday-Friday

On Tue, 2 Jul at 3:57 PM , 158047 Donna Parrish <bparrish@pandh.ca <mailto:bparrish@pandh.ca> > wrote: 

Hi Marc

Still no FedEx…. Did you send it to my house

1034 Wellington Crescent 

Winnipeg, Manitoba 

R3m0E1

 

It was Canada Day yesterday so perhaps it’s delayed.

Regards, Bill

On Jun 25, 2024, at 2:06 PM, Marc Atkinson <billing@thekey.com <mailto:billing@thekey.com> > wrote:

 WARNING: EXTERNAL MESSAGE - Caution. 

Hi Bill,

 

I wanted to close the loop with you regarding the refund check for $33,748.40. We expedited the mailing of the check through Fedex yesterday, so you should have the check by the end of the week. If you do not have it by next Monday's mail, please let us know.

 

Thank you for your understanding in this matter. 

 

Regards,

 

Marc Atkinson

Billing Help Desk

866-226-1702

billing@thekey.com <mailto:billing@thekey.com> 

8:00AM-5:00PM EST Monday-Friday

On Thu, 20 Jun at 5:20 PM , BrianBoxall <bboxall@homecareassistance.com <mailto:bboxall@homecareassistance.com> > wrote: 

This is an embarrassing and unacceptable error, and I will see how it came to this. 

Thanks for your patience Bill.

 

 

 

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