RE: 158047 Donna Parrish & 158151 Dieter Peschken - LO & Client Review of Invoices 763865 & 777373 & Investigation of Improper Payments - [#824045]

This is a multipart message in MIME format. ------=_NextPart_000_008B_01DACC88.CD6F4150 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc This was the 1st CAD refund that I used FedEx. I have called the bank = and am currently waiting for the tracking#. I will reach back out when I = hear more. =20 Thanks =20 Seth =20 From: Marc Atkinson =20 Sent: Tuesday, July 2, 2024 1:04 PM To: seth.poindexter@thekey.com Cc: lisa.barker@thekey.com; tt@thekey.com; bboxall@thekey.com Subject: Fwd: 158047 Donna Parrish & 158151 Dieter Peschken - LO & = Client Review of Invoices 763865 & 777373 & Investigation of Improper = Payments - [#824045] =20 Hi Seth, =20 This is quite urgent, so if you could please look into this as soon as = possible, that would be greatly appreciated. =20 Can you please confirm that the refund check for Donna Parrish 158047 = was mailed out to the below address through Fedex on 6/24? The client's = POC just informed us that he hasn't yet received it. If a tracking = number could be provided, that would be appreciated. =20 Thank you! =20 1034 Wellington Crescent=20 Winnipeg, Manitoba=20 R3m0E1 On Tue, 2 Jul at 4:01 PM , Marc Atkinson > wrote:=20 Hi Bill, =20 We apologize for this. We received word that it was being sent through = Fedex on 6/24. I will check with our AP department and get back to you = as soon as possible. =20 Regards, =20 Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com =20 8:00AM-5:00PM EST Monday-Friday On Tue, 2 Jul at 3:57 PM , 158047 Donna Parrish > wrote:=20 Hi Marc Still no FedEx=E2=80=A6. Did you send it to my house 1034 Wellington Crescent=20 Winnipeg, Manitoba=20 R3m0E1 =20 It was Canada Day yesterday so perhaps it=E2=80=99s delayed. Regards, Bill On Jun 25, 2024, at 2:06=E2=80=AFPM, Marc Atkinson > wrote: =EF=BB=BF WARNING: EXTERNAL MESSAGE - Caution.=20 Hi Bill, =20 I wanted to close the loop with you regarding the refund check for = $33,748.40. We expedited the mailing of the check through Fedex = yesterday, so you should have the check by the end of the week. If you = do not have it by next Monday's mail, please let us know. =20 Thank you for your understanding in this matter.=20 =20 Regards, =20 Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com =20 8:00AM-5:00PM EST Monday-Friday On Thu, 20 Jun at 5:20 PM , BrianBoxall > wrote:=20 This is an embarrassing and unacceptable error, and I will see how it = came to this.=20 Thanks for your patience Bill. =20 =20 =20 Disclaimer The information contained in this communication from the sender is = confidential. It is intended solely for use by the recipient and others = authorized to receive it. If you are not the recipient, you are hereby = notified that any disclosure, copying, distribution or taking action in = relation of the contents of this information is strictly prohibited and = may be unlawful. This email has been scanned for viruses and malware, and may have been = automatically archiv