--0000000000009c9a0d05e43cbd86 Content-Type: multipart/alternative; boundary="0000000000009c9a0c05e43cbd85" --0000000000009c9a0c05e43cbd85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning all, If anyone can push from their side for Maventech to get this resolved asap, I would really appreciate it. The caregiver is quite unhappy with this situation, and although she has been very patient, has threatened to file a complaint with the MOL. Many thanks, Taneshia On Thu, Jul 14, 2022 at 11:24 AM Irin Eva wrote: > Ok, thanks for the update. > > On Thu, Jul 14, 2022 at 11:09 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Good morning all, >> >> Update from today's meeting with Maventech, as they are still >> investigating this issue as of today. Keep you posted as I hear from the= m. >> >> Best, >> >> Taneshia >> >> On Mon, Jul 11, 2022 at 9:39 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Good idea @Sandra Daoust . >>> >>> Just checked, and on the booking side, everything looks as it should be= @Irin >>> Eva . >>> >>> Thanks, >>> >>> Taneshia >>> >>> On Mon, Jul 11, 2022 at 9:35 AM Sandra Daoust >> sdaoust@homecareassistance.com> wrote: >>> >>>> Thanks Taneshia >>>> @Irin Eva @Taneshia maybe we can have an extra >>>> look at her pay before it runs this week to manually iron out any issu= es >>>> (in case the same problem is arising). >>>> Thanks. >>>> >>>> >>>> >>>> Sandra Daoust >>>> >>>> >>>> >>>> *Finance Manager - Canada* >>>> >>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>> >>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Jul 11, 2022 at 9:28 AM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Good morning all, >>>>> >>>>> Just to update you, Maventech is still looking into this matter. >>>>> Hoping to have an update today. Keep you posted. >>>>> >>>>> Best, >>>>> >>>>> Taneshia >>>>> >>>>> On Mon, Jul 4, 2022 at 9:46 AM Irin Eva wrote: >>>>> >>>>>> Ok, thank you! >>>>>> >>>>>> On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud >>>>> taneshia.persaud@thekey.com> wrote: >>>>>> >>>>>>> May 30th is also showing 5hrs; June 6th is showing 5.25hrs; and Jun= e >>>>>>> 13th is showing 5hrs. >>>>>>> >>>>>>> [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image: Screen >>>>>>> Shot 2022-07-04 at 9.43.54 AM.png][image: Screen Shot 2022-07-04 at >>>>>>> 9.44.05 AM.png] >>>>>>> >>>>>>> Yes, I filed a JIRA ticket on June 27, still under investigation. >>>>>>> >>>>>>> Thanks, Irin! >>>>>>> >>>>>>> On Mon, Jul 4, 2022 at 9:44 AM Irin Eva wrote= : >>>>>>> >>>>>>>> It=E2=80=99s May be tech issue. You can connect with them. >>>>>>>> >>>>>>>> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud >>>>>>> taneshia.persaud@thekey.com> wrote: >>>>>>>> >>>>>>>>> I am confused why June 20th is showing 5.25hrs and June 27th is >>>>>>>>> showing 5hrs. >>>>>>>>> >>>>>>>>> - June 19th CG worked from 9:30pm until 8am June 20th AND >>>>>>>>> 11am-3pm (=3D 10.5+4 =3D14.5hrs); and >>>>>>>>> - June 26th CG worked 9:30pm (clocked in at 9:46pm) until >>>>>>>>> 7:30am (=3D 10hrs). >>>>>>>>> >>>>>>>>> >>>>>>>>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image: Screen >>>>>>>>> Shot 2022-07-04 at 9.37.12 AM.png] >>>>>>>>> >>>>>>>>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hi Taneshia, >>>>>>>>>> >>>>>>>>>> Please see the below her amts paid out per pay date: >>>>>>>>>> >>>>>>>>>> *Pay Date June 30, 2022,* >>>>>>>>>> Totals Hours =3D 95.25 >>>>>>>>>> Totals Amts =3D $1897.00 >>>>>>>>>> >>>>>>>>>> *Pay Date June 17, 2022,* >>>>>>>>>> Totals Hours =3D (Regular Hours) 95.25 + 106.50 (Adjustment Hour= s >>>>>>>>>> per sheet) =3D 201.75 Hrs >>>>>>>>>> Totals Amts =3D $3736 >>>>>>>>>> >>>>>>>>>> *Pay Date June 03, 2022,* >>>>>>>>>> Totals Hours =3D 47.50 >>>>>>>>>> Totals Amts =3D $946.00 + holiday amts >>>>>>>>>> >>>>>>>>>> As per my investigation, she got paid whatever shows in the time >>>>>>>>>> sheet. It means she got paid correctly from payroll. If there is= any issue >>>>>>>>>> with her hours then it means its booking error. You have to adju= st those >>>>>>>>>> amts with this week's booking. >>>>>>>>>> >>>>>>>>>> Please let me know if you have any questions. >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> Irin >>>>>>>>>> [image: image.png] >>>>>>>>>> [image: image.png] >>>>>>>>>> [image: image.png] >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Taneshia, >>>>>>>>>>> >>>>>>>>>>> I will have a look and let you know. >>>>>>>>>>> >>>>>>>>>>> Thanks, >>>>>>>>>>> Irin >>>>>>>>>>> >>>>>>>>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud >>>>>>>>>> taneshia.persaud@thekey.com> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi all, >>>>>>>>>>>> >>>>>>>>>>>> Just to clarify, her shifts should not be live-in, but: >>>>>>>>>>>> >>>>>>>>>>>> - 48.5hrs/wk "Overnight Active Care (Hourly)"