--00000000000000c38106007afa45 Content-Type: multipart/alternative; boundary="00000000000000c38006007afa44" --00000000000000c38006007afa44 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine, If the funds were to reach my bank account, I will gladly inform all of you and transfer the funds right away. If need be I am happy to send in a copy of my bank statement. Kind regards, Claudia On Fri, Jul 14, 2023 at 4:24=E2=80=AFPM Germaine Daniels wrote: > I don't understand. The employee is receiving another payment and may nee= d > to pay back the difference if the first payment isn't rejected from the > bank. Reason being a payment was already sent to the employee bank accoun= t > on file and Carolina sent a Etransfer today for the employee. An adjustme= nt > will need to be made either way. > > Regards, > Germaine Daniels > > *Payroll Director *germaine.daniels@thekey.com > Phone: 562-784-1800 > TheKey.com > [image: TheKey] > > > On Fri, Jul 14, 2023 at 12:02=E2=80=AFPM Timothy Thomas w= rote: > >> Thanks Irin, >> >> So to confirm no advance is being made, we're correcting payroll from >> this week. >> >> On Fri, Jul 14, 2023 at 2:55=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Carolina, >>> >>> Her amts are - $1915.77 >>> >>> Also, I have attached a screenshot of the pay statements -. >>> >>> [image: image.png] >>> >>> >>> @Claudia Vasquez Pls note that your >>> banking info is not incorrect. >>> >>> The problem is the account number's first 3 digits missing from the >>> online record you provided. I confirmed with @Carolina Orosa >>> that the account number she paid you last 2 years. >>> >>> Pls send us a copy of the void check to update your records. We don't >>> accept online banking info. >>> >>> Also, Pls see the screenshot that Carolina gave us and that you send us= : >>> >>> You provided: >>> >>> [image: image.png] >>> >>> Carolina Provided: >>> >>> [image: image.png] >>> >>> Thanks, >>> Irin >>> >>> On Fri, Jul 14, 2023 at 2:40=E2=80=AFPM Carolina Orosa >>> wrote: >>> >>>> Hi, >>>> >>>> Please just let me know amount to be transferred. >>>> >>>> Sent from my iPhone >>>> >>>> On Jul 14, 2023, at 11:36 AM, Germaine Daniels >>> germaine.daniels@thekey.com> wrote: >>>> >>>> =EF=BB=BF >>>> Hi Tim, >>>> >>>> Yes, based on your request we will have Carolina issue an E transfer. >>>> Carolina can issue the payment for Claudia. What information do you ne= ed? >>>> Germaine Daniels >>>> >>>> *Payroll Director *germaine.daniels@thekey.com >>>> Phone: 562-784-1800 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Fri, Jul 14, 2023 at 11:12=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Germaine, can we issue an advance for this current pay period (july >>>>> 10-14) so Claudia has some funds for the next few days as we work thi= s out? >>>>> >>>>> >>>>> >>>>> On Fri, Jul 14, 2023 at 2:09 PM Claudia Vasquez >>>> claudia.vasquez@thekey.com> wrote: >>>>> >>>>>> Hi Germaine, >>>>>> >>>>>> With all due respect the information Irin sent me this morning was >>>>>> the wrong account number which she later had updated by the time she= spoke >>>>>> with Carolina as I had sent her a screenshot of my bank information.= I >>>>>> spoke with my bank and they have no trace of any deposit nor pending= from >>>>>> TheKey. >>>>>> >>>>>> Kind regards, >>>>>> >>>>>> Claudia >>>>>> >>>>>> On Fri, Jul 14, 2023 at 11:00=E2=80=AFAM Germaine Daniels >>>>> germaine.daniels@thekey.com> wrote: >>>>>> >>>>>>> Hi Claudia, >>>>>>> >>>>>>> Yes, you are correct that I denied an e transfer as we have not >>>>>>> received confirmation from the bank the payment was rejected. In ad= dition, >>>>>>> Irin confirmed with you, Carolina and Ceridan that the bank account= number >>>>>>> on file is correct and the payment was sent to the account. Unfortu= nately, >>>>>>> we can not issue another payment until we have confirmed the paymen= t has >>>>>>> been rejected. We will have more information on Monday morning and = will >>>>>>> follow up with you. I have attached the below email thread that was= also >>>>>>> sent to Ceridan. >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> Irin Eva >>>>>>> 9:19=E2=80=AFAM (1 hour ago) >>>>>>> to Ashna, me, service >>>>>>> Good morning Ashna, >>>>>>> >>>>>>> Happy Friday! >>>>>>> >>>>>>> We got a call from one of our employees and she claimed that she >>>>>>> didn't receive her payment. We have checked her banking and it's co= rrect. >>>>>>> She called the bank and they said everything was okay with her bank= ing. >>>>>>> >>>>>>> Could you please check why she didn't receive her payment? >>>>>>> >>>>>>> We just want to make sure the fund is sent to her and there are no >>>>>>> issues with other employees. >>>>>>> >>>>>>> *Payroll *- PPG5251 >>>>>>> *Her name is -* Vasquez, Claudia >>>>>>> *Employee Number *- 1456 >>>>>>> >>>>>>> Thank you, >>>>>>> Irin >>>>>>> Ashna Seechurn >>>>>>> 10:26=E2=80=AFAM (32 minutes ago) >>>>>>> to Irin, me, service >>>>>>> >>>>>>> Hi Irin, >>>>>>> >>>>>>> >>>