Absolutely! I think this one is on me. I remember typing up a reply, but
I don't see it in my sent or drafts folder. Not sure about this. Either
way, I'll take responsibility for the reply not being sent.
On Wed, May 8, 2024 at 8:59 AM Sharon Speirs <sspeirs@thekey.com> wrote:
> Thank you Mark I must have missed that.
> I will let them know
> Much appreciated
> Sharon
>
>
> Sharon, Speirs
>
> General Manager
>
> Vancouver, BC
>
> Office: 778.279.3634
>
> sspeirs@thekey.com
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
>
>
> On Wed, May 8, 2024 at 6:58 AM Mark Warner <mark.warner@thekey.com> wrote:
>
>> Their numbers have already been assigned (you should have seen a reply on
>> that.)
>> Have them both go into their 8x8 app. Click on their pic/initials in the
>> upper left corner, and under Caller ID they should see their additional
>> numbers.
>>
>> On Wed, May 8, 2024 at 8:49 AM Sharon Speirs <sspeirs@thekey.com> wrote:
>>
>>> Morning Mark
>>> Is it possible to get the local Vancouver 8 by 8 number by Thursday for
>>> Chandani Patel and one for Shyanne Hansen for the following week?
>>> Would you prefer I put a ticket in for IT?
>>> Let me know
>>> Sharon
>>>
>>>
>>> Sharon, Speirs
>>>
>>> General Manager
>>>
>>> Vancouver, BC
>>>
>>> Office: 778.279.3634
>>>
>>> sspeirs@thekey.com
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, May 3, 2024 at 6:58 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Understood.
>>>>
>>>> In the case of Shyanne, the DND option is fine as she's currently on
>>>> Maternity leave and not active in any other ring group. Please add her
>>>> along with a local number.
>>>>
>>>> I will manage Chandani's ring group access manually - please assign her
>>>> a number as well.
>>>>
>>>> Thanks
>>>>
>>>> On Fri, May 3, 2024 at 9:50 AM Mark Warner <mark.warner@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Tim.
>>>>>
>>>>> Unless I have misunderstood something, there will be specific days and
>>>>> specific times the two users will be needed to be added/removed from the
>>>>> on-call ring group. The 8x8 platform does not have a mechanism for
>>>>> automatically including or excluding users to/from ring groups based on a
>>>>> schedule. Ring group membership attributes are 100% manual. It will
>>>>> require an 8x8 administrator to manually add/remove the users via a noted
>>>>> schedule. I thought it would make more sense for your team to work locally
>>>>> in case the schedule alters unexpectedly. With you and Joey having ring
>>>>> group access and the knowledge of how to add/remove members, it would
>>>>> provide you all with maximum flexibility rather than submitting a ticket
>>>>> and waiting for IT to make the ring group changes.
>>>>>
>>>>> If the second option of adding the two users to the necessary on-call
>>>>> group one time, for the duration of the coverage needs, and having them use
>>>>> the 8x8 Do Not Disturb feature to silence calls when they are NOT needed is
>>>>> acceptable, that can be done quickly and easily by IT.
>>>>>
>>>>> Please let me know if I’ve missed something. Thanks!
>>>>>
>>>>> *Mark Warner*
>>>>> VoIP Network Administrator
>>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955
>>>>> hca.freshdesk.com
>>>>> TheKey <http://www.thekey.com> (formerly Home Care Assistance)
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, May 3, 2024 at 8:33 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Hi Mark,
>>>>>>
>>>>>> This isn't a request that 8x8 support can assist with? Without the
>>>>>> need for granting additional access? If not Joey and I will manage but this
>>>>>> is disappointing.
>>>>>>
>>>>>> Side note, Chandani and Shyanne will need Vancouver numbers added to
>>>>>> their 8x8 profiles. Preferable area code 604 or 778.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Thu, May 2, 2024 at 9:01 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hoping one of you can help me get this set up without a lot of
>>>>>>> “approvals”
>>>>>>> Let me know
>>>>>>> Sharon
>>>>>>>
>>>>>>>
>>>>>>> Sharon, Speirs
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> Vancouver, BC
>>>>>>>
>>>>>>> Office: 778.279.3634
>>>>>>>
>>>>>>> sspeirs@thekey.com
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ---------- Forwarded message ---------
>>>>>>> From: Mark Warner <mark.warner@thekey.com>
>>>>>>> Date: Thu, May 2, 2024 at 5:29 PM
>>>>>>> Subject: Re: Calgary employees helping out Vancouver on call
>>>>>>> To: Sharon Speirs <sspeirs@thekey.com>
>>>>>>>
>>>>>>>
>>>>>>> Actually, it's a whole "access thing." It requires access to the
>>>>>>> 8x8 Admin Console. Unfortunately, to have access it will require a
>>>>>>> "business need" justification to be run up the authorization ladder. I
>>>>>>> assumed that maybe you were working a bit with Joey or Tim on this. Both
>>>>>>> of them do have the necessary access and know-how for manipulating those
>>>>>>> ring groups. Maybe start there and see where things go? I'd love to help
>>>>>>> more, but my hands are tied with the Admin access process. Sorry.
>>>>>>>
>>>>>>> On Thu, May 2, 2024 at 7:15 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thank you Mark
>>>>>>>> I actually don’t know how to add them to the ring group is there
>>>>>>>> instructions I can follow?
>>>>>>>> Sharon
>>>>>>>>
>>>>>>>>
>>>>>>>> Sharon, Speirs
>>>>>>>>
>>>>>>>> General Manager
>>>>>>>>
>>>>>>>> Vancouver, BC
>>>>>>>>
>>>>>>>> Office: 778.279.3634
>>>>>>>>
>>>>>>>> sspeirs@thekey.com
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 2, 2024 at 4:31 PM Mark Warner <mark.warner@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Yes, you can just add them to the On-Call group that needs
>>>>>>>>> coverage. Since you have such specific times for them to be helping,
>>>>>>>>> you'll have to manually add/remove them based on whatever the
>>>>>>>>> needs/schedules are. Or, if it works for them, you can put them in the
>>>>>>>>> appropriate On-Call group(s) and then have them use the 8x8 Do not disturb
>>>>>>>>> status when they don't want to take calls. Just keep in mind that if they
>>>>>>>>> use the DND status, when the DND is activated, ALL inbound calls will NOT
>>>>>>>>> ring them.
>>>>>>>>>
>>>>>>>>> *Mark Warner*
>>>>>>>>> VoIP Network Administrator
>>>>>>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955
>>>>>>>>> hca.freshdesk.com
>>>>>>>>> TheKey <http://www.thekey.com> (formerly Home Care Assistance)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 2, 2024 at 5:45 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Mark
>>>>>>>>>>
>>>>>>>>>> I am not sure of the logistics of what we need to do in order to
>>>>>>>>>> have two Calgary employees help out the Vancouver market on call for a
>>>>>>>>>> Thursday evening , Friday evening and then the weekend.
>>>>>>>>>> The employees are Shyanne Hansen in Calgary and Chandani Patel in
>>>>>>>>>> Calgary as well.
>>>>>>>>>> Do we just add them to our on-call ring list or do I need to do
>>>>>>>>>> something different as they are only helping out for about 4-6 weeks and I
>>>>>>>>>> don't want them getting Vancouver calls if they are not on call.
>>>>>>>>>> Let me know what I need to do and what you can do on your end
>>>>>>>>>> Kind regards
>>>>>>>>>> Sharon
>>>>>>>>>>
>>>>>>>>>> Sharon, Speirs
>>>>>>>>>>
>>>>>>>>>> General Manager
>>>>>>>>>>
>>>>>>>>>> Vancouver, BC
>>>>>>>>>>
>>>>>>>>>> Office: 778.279.3634
>>>>>>>>>>
>>>>>>>>>> sspeirs@thekey.com
>>>>>>>>>>
>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>
>>>>>>>>>> [image: TheKey]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>