Re: Re: Invoices = Barbara Fulcher - [#470581]

Hi Marc,

It shows that the invoice was sent to the client on September 20 to the
email below

[image: image.png]

There is no confirmation email we receive on our end.

Thanks,
*Sumira Suthesan*
Accounts Receivable Specialist
T: 438-230-3887 ext.1070006
www.TheKey.com <http://www.thekey.com/>
[image: TheKey]


On Thu, Sep 21, 2023 at 10:02 AM Sumira Suthesan <sumira.suthesan@thekey.com>
wrote:

> Hi Marc,
>
> It shows that the invoice was sent to the client on September 20 to the
> email below
>
> [image: image.png]
>
> There is no confirmation email we receive on our end.
>
> Thanks,
> *Sumira Suthesan*
> Accounts Receivable Specialist
> T: 438-230-3887 ext.1070006
> www.TheKey.com <http://www.thekey.com/>
> [image: TheKey]
>
>
> On Thu, Sep 21, 2023 at 9:33 AM Marc Atkinson <billing@thekey.com> wrote:
>
>> Hi Sumira,
>>
>> Can you please confirm that the client received the invoice yesterday? I
>> sent it to the Payer email on file in Clearcare yesterday afternoon.
>>
>> Thank you.
>>
>> On Thu, 21 Sep at 12:30 PM , Ali Malik <ali.malik@thekey.com> wrote:
>> Hey Tim,
>>
>> Im CCing Sumira who can assist further. @Sumira Suthesan
>> <sumira.suthesan@thekey.com> Please look into Cathys email, this is
>> urgent matter!
>>
>> On Wed, Sep 20, 2023 at 2:42 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Ali are you still handling invoicing for Vancouver? adding in @TheKey
>>> Billing <billing@thekey.com>.
>>>
>>> Are we not able to get our invoices out consistently? Thanks
>>>
>>> On Wed, Sep 20, 2023 at 2:22 PM Cathy Gerth <cgerth@thekey.com> wrote:
>>>
>>>> Hi Timothy and Ali
>>>> I thought this had been straightened out, Please can we make sure she
>>>> is receiving her weekly invoices this has been a huge source of frustration
>>>> for her since March. Everything seems to be on track for 3 to 4 weeks then
>>>> stoops, not sure why,
>>>> Thank you so much
>>>>
>>>> Kind Regards
>>>>
>>>> Cathy
>>>>
>>>>
>>>>
>>>> Cathy Gerth
>>>> Case Manager
>>>> Home Care Assistance
>>>> 15331- 16 Ave  #352
>>>> Surrey, B.C. V4A 1R6
>>>> ph:   (604) 560-8629
>>>>         (778) 279-3634
>>>> fax:  (778) 279-3635
>>>>
>>>>
>>>>
>>>>
>>>> website: *www <http://www>.homecareassistancevancouver.ca
>>>> <http://homecareassistancevancouver.ca/>*
>>>> Review our Book Series <http://amzn.to/nmQKRn>
>>>> Read our Client Reviews <http://homecareassistance.com/reviews/>
>>>>  https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> *Ali Malik*
>> Manager - Financial Operations
>>
>>
>> 470581:611100
>>
>