--000000000000f4b7af05f2684fdf Content-Type: multipart/alternative; boundary="000000000000f4b7ad05f2684fde" --000000000000f4b7ad05f2684fde Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Beth. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Mon, Jan 16, 2023 at 3:18 PM Elizabeth Sparrow wrote: > Hi all, > > To close this loop. > > Had a follow-up call with Odelia from North Lodge this afternoon. > > She thought Allison was "lovely!" We didn't repeat the details of their > discussions & you have Allison's notes. > > Odelia was very understanding of the perceptions that our staff could hav= e > had about the assignments. She did report to her leadership that HCA was > doing an investigation and she is reporting back to them tomorrow. I > offered to attend, but she didn't feel that was necessary because it was > resolved. Reviewed that we would still like to host a lunch for their > leadership team, she will let me know a date. > > They are now caught up on Christmas Stat holidays, and vacations days for > their staff so we will see fewer shift requests at the moment. > > Furthered the discussion on safe food handling certification. I offered > that we are open to a discussion if there would be a benefit for our staf= f > who work regularly to be trained. (6 hours online course $30) For now, th= ey > have enough of their staff trained and only 40% on shift need to be > certified, a certified person just needs to be in the building as a > resource. > > Unless there are any questions this situation is resolved. > Beth > > On Fri, Jan 13, 2023 at 4:43 PM Allison Brennan allison.brennan@homecareassistance.com> wrote: > >> Hi everyone, >> >> I went to North Lodge this afternoon and spent 90 minutes talking with >> Odelia White and I have a very crystal clear picture of what goes on at >> North Lodge. Odelia took time to make sure I understood the way North Lo= dge >> works and I am going to make sure the caregivers assigned are fully awar= e >> of how this facility works and why changes are made. This email will mos= tly >> be copied and pasted to the Care Plan for North Lodge replacing the one = in >> there now so that all caregivers going in are aware of how it works at >> North Lodge and why certain changes are made based on who is scheduled. >> >> *SHIFTS:* >> 6-2 *This shift is a MED shift and is ONLY completed by North Lodge >> Staff- HCA staff will never be asked to do tasks assigned with this shif= t* >> 6-2 *This shift is 1:1 with Client Ashley* >> 7-3 *This Shift is in the West Wing (Women's Wing) and this is for >> Personal Care* >> 7-3 *This shift is in the East Wing (Men's Wing) and this is for >> Personal Care* >> 7-3 *This is a HOUSEKEEPING SPECIFIC shift* >> 2-10 *This shift is a MED shift- Only completed by North Lodge Staff* >> 2-10 *This shift is in the Kitchen/ assisting 2 clients with Personal >> Care from the East wing* >> 2-10 *This shift is a 1:1 with Client Ashley* >> 3-11 *This shift is West Wing Personal Care* >> 3-11 *This shift is East Wing Personal Care* >> 11-9 *This is an Overnight shift* >> 11-9 *Overnight Shift* >> 9-9 *This shift is the 1:1 shift for client CODY. * >> >> *Here is the breakdown of the shifts:* >> >> - 9-9: Cody just moved in at the end of November 2022. He suffers >> from Seizures. HCA staff are not trained or equipt with the knowledge= on >> how to help Cody when he suffers his seizures. There are reports that= have >> to be completed, staff have to know how to help him while he is seizi= ng and >> what to do after. Originally, HCA staff were hired out for this 1:1 s= upport >> for Cody, however, when our staff were not able to assist him in his = time >> of crisis, and was not able to complete the appropriate documentation= that >> is required afterwards, HCA staff then had to report back to the NL s= taff >> about what happened, how long he was seizing for etc... and then the = NL >> staff were completing reports about an incident they did not witness = first >> hand. Because of this, Odelia decided: when we have a NL staff workin= g a >> 7-3 and an HCA staff doing the 9-9, the NL staff would do 7am-9am wit= h >> either east or west wing Personal care, and move to the 1:1 support f= or >> Cody at 9 am and HCA staff will move to either East or West wing Pers= onal >> care Line that the NL staff moved out of. When the next 3-11 shift co= mes >> in, the NL staff that is assigned to East or West Wing Personal Care,= will >> go and support Cody from 3-9pm and the HCA staff working the 9-9 will= move >> to where the NL staff was supposed to work. This way, if Cody has a >> seizure, the NL staff are reporting what they themselves witnessed an= d not >> second hand information that was relayed by HCA staff. When the 9-9 S= hift >> is over, the NL staff that are giving the 1:1 support for Cody, will = go >> back