Thank you for the detail, Timon.
This makes sense to me based on the government coming in January.
Chris, please advise.
Melissa
On Thu, Oct 16, 2025 at 11:29 AM Timon Page <timon.page@thekey.com> wrote:
> Hi Melissa
>
> I have another client that needs some tlc (see below).
>
> In Ontario, we have a government program called Family Managed Home Care
> (FMHC) and the rate for this is set every year by the government.
> Currently, the rate is $47.02 which is substantially higher than our band
> of $39-$42/hr. Trevor (POA) understands the need to raise the live-in rate
> though and has asked us to bake the hourly increase into the live-in rate.
> I did the calculation, and a revised live-in rate of $411.24 would
> compensate for leaving the hourly rate as is.
>
> Here is the calculation:
>
> $48.90-$47.02=$1.88/hr x 42hrs= $78.96
> $78.96/5 days live-in=$15.792/day
> $15.792+$395.45=$411.24
>
> Currently, this client bills for $3875.96 weekly and has been a client
> since August 28, 2023.
>
> Fyi, the hourly rate set by the government is scheduled to be revised for
> CPI in December and should translate to an hourly increase of approx. 2.4%.
> Thus, going into Jan 2025, this client will have an effective rate increase
> of approx. 5.2%.
>
> Best regards,
> * Timon Page *
> General Manager, Ontario
> *Please note my email address has changed:*
> timon.page@thekey.com
> Mobile: (437) 223-0841
> TheKey.com <https://thekey.com/>
> <https://thekey.com>
>
>
> ---------- Forwarded message ---------
> From: Trevor Mangion <trevormangion@gmail.com>
> Date: Wed, Oct 15, 2025 at 11:53 AM
> Subject: Re: Annual Rate Adjustment
> To: Timon Page <timon.page@thekey.com>
>
>
> Hi Timon, I hope you’re well.
>
> I hope your voodoo magic will keep the family managed hourly rate at what
> it is, and you can make the live in rate what it needs to be to make the
> difference up?
>
> Thanks, I appreciate it, I know it’s a pain.
>
> On Wed, Oct 15, 2025 at 8:39 AM Billing <noreply@notices.thekey.com>
> wrote:
>
>> [image: Company logo]
>>
>> Dear Susan Ferguson,
>>
>> We are writing to express our sincere gratitude for entrusting us with
>> your homecare needs. It has been our privilege to serve you, and we deeply
>> appreciate the trust you have placed in our team.
>>
>> As we continue to strive for excellence in our services, we wanted to
>> take a moment to remind you of the terms in your service agreement,
>> specifically as to adjustments to our rates to ensure that we can maintain
>> the high standards of care that you deserve. Effective October 27, 2025,
>> there will be an increase to your rate.
>>
>> - Your Hourly rate will be $48.90.
>> - Your Live In rate will be $395.45.
>>
>> Please feel free to reach out to (416) 488-8777 if you have any questions
>> or concerns regarding this rate adjustment. Our team is here to support you
>> every step of the way.
>>
>> Once again, we want to express our heartfelt appreciation for allowing us
>> to be a part of your journey. Your trust and confidence in our services
>> mean the world to us, and we look forward to continuing to serve you with
>> compassion and dedication.
>>
>> Warm regards,
>>
>> Timon Page
>>
>> General Manager
>>
>> timon.page@thekey.com
>>
>
--
*Melissa Reyes*
President of Client Services(916)743-0530