Re: Existing Shift Time issue - Update Sunday - 6:15pm Est

We still appear to be experiencing the issue with ClearCare's data from
Wellsky due to daylight savings time. Please be aware that the app
currently may be reflecting the wrong time and all caregivers should be
working their normal times. The team is still working with WellSky
to resolve this issue.

*Current Workarounds:* If a caregiver is in a region that had a Daylight
Savings Time change, their existing shift in their app may show an
incorrect shift start time and they should attend their shift at the
regularly scheduled time, not the time listed on the app at this time.

*Est time for Resolution*: TBD

*Time for next update:* Tomorrow  - 9:00am Est.


Thanks , Terrence


On Sun, Mar 10, 2024 at 4:03 PM Terrence Vetter <terrence.vetter@thekey.com>
wrote:

> *Hello All,*
>
> We are still experiencing an issue with ClearCare's data from Wellsky due
> to daylight savings time change this morning. Please be aware that the app
> currently may be reflecting the wrong time and all caregivers should be
> working their normal times. The issue has been escalated with Wellsky and
> they are working on the issue.
>
> *Current Workarounds:* If a caregiver is in a region that had a Daylight
> Savings Time change, their existing shift in their app may show an
> incorrect shift start time and they should attend their shift at the
> regularly scheduled time, not the time listed on the app at this time.
>
> *Est time for Resolution*: TBD
>
> *Time for next update:* 6:00pm Est.
>
>
> For the most current and updated information on this issue, please visit TheKey's
> IT System Status Page <https://thekeystatus.trust.pagerduty.com/>.
>
>
> Thanks , Terrence
>
>
> On Sun, Mar 10, 2024 at 1:05 PM Terrence Vetter <
> terrence.vetter@thekey.com> wrote:
>
>>
>> *Hello All,*
>>
>> We are experiencing an issue with ClearCare's data from Wellsky due to
>> daylight savings time change this morning. Please be aware that the app
>> currently may be reflecting the wrong time and all caregivers should be
>> working their normal times.
>>
>> *Current Workarounds:* If a caregiver is in a region that had a Daylight
>> Savings Time change, their existing shift in their app may show an
>> incorrect shift start time and they should attend their shift at the
>> regularly scheduled time, not the time listed on the app at this time.
>>
>> *Est time for Resolution*: TBD
>>
>> *Time for next update:* 4:00pm Est.
>>
>>
>> For the most current and updated information on this issue, please visit TheKey's
>> IT System Status Page <https://thekeystatus.trust.pagerduty.com/>.
>>
>>
>>
>>
>> Terrence Vetter
>> Head of Information Security & Infrastructure
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/> For IT issues contact
>> IT Support Helpdesk Mon - Fri from 8am-9pm Est. @ (888)838-1955
>>
>