--0000000000001f617e061353ecc4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Hello All,* We are still experiencing an issue with ClearCare's data from Wellsky due to daylight savings time change this morning. Please be aware that the app currently may be reflecting the wrong time and all caregivers should be working their normal times. The issue has been escalated with Wellsky and they are working on the issue. *Current Workarounds:* If a caregiver is in a region that had a Daylight Savings Time change, their existing shift in their app may show an incorrect shift start time and they should attend their shift at the regularly scheduled time, not the time listed on the app at this time. *Est time for Resolution*: TBD *Time for next update:* 6:00pm Est. For the most current and updated information on this issue, please visit TheKey's IT System Status Page . Thanks , Terrence On Sun, Mar 10, 2024 at 1:05=E2=80=AFPM Terrence Vetter wrote: > > *Hello All,* > > We are experiencing an issue with ClearCare's data from Wellsky due to > daylight savings time change this morning. Please be aware that the app > currently may be reflecting the wrong time and all caregivers should be > working their normal times. > > *Current Workarounds:* If a caregiver is in a region that had a Daylight > Savings Time change, their existing shift in their app may show an > incorrect shift start time and they should attend their shift at the > regularly scheduled time, not the time listed on the app at this time. > > *Est time for Resolution*: TBD > > *Time for next update:* 4:00pm Est. > > > For the most current and updated information on this issue, please visit = TheKey's > IT System Status Page . > > > > > Terrence Vetter > Head of Information Security & Infrastructure > > TheKey.com > [image: TheKey] For IT issues contact > IT Support Helpdesk Mon - Fri from 8am-9pm Est. @ (888)838-1955 > --0000000000001f617e061353ecc4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello All, We are still experiencing an issue with ClearCare's data = from Wellsky due to daylight savings time change this morning. Please be aw= are that the app currently=C2=A0may be reflecting=C2=A0the wrong time and a= ll caregivers should be working their normal times. The issue has been esca= lated with Wellsky and they are working on the issue. Current Wor= karounds: =C2=A0If a caregiver is in a region that had a Daylight Saving= s Time change, their existing shift in their app may show an incorrect shif= t start time and they should attend their shift at the regularly scheduled = time, not the time listed on the app at this time. Est time for R= esolution : TBD Time for next update: =C2=A06:00pm Est.=C2= =A0 For the most current and updated information on this=C2=A0is= sue, please visit=C2=A0 TheKey's IT Sy= stem Status Page .=C2=A0 Thanks , Terrence On Sun, = Mar 10, 2024 at 1:05=E2=80=AFPM Terrence Vetter < ter