Got it. How long does that take and who usually gets that in the queue to
develop/provides the phrasing? Are there any costs associated with it we
should be aware of?
On Wed, Nov 23, 2022 at 1:25 PM Isabelle La <ila@thekey.com> wrote:
> Yes, there are French greetings just for the Montreal 8x8 recording.
>
> Since Canadian Standard recording has different call routing options, any
> change will have to be a re-recording for new phrasing.
>
> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani <agraziani@thekey.com>
> wrote:
>
>> Thank you both!
>>
>> Do new recordings need to be made for Canada with the new phrasing? Or
>> would we have existing versions we could use for "TheKey Formerly Home Care
>> Assistance"
>>
>> Tim - do you have French greetings on anything that we'd need to consider?
>>
>>
>>
>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La <ila@thekey.com> wrote:
>>
>>> To my knowledge, all Canadian locations are on 8x8 and they’re on the
>>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we would
>>> just need to update recording to include “TheKey” - with the option of
>>> “TheKey, formerly Home Care Assistance” which I can do with whoever would
>>> like to decide on the updated brand phrasing for phone recording.
>>>
>>> I will defer to Keith/Gabe for CallRail as I’m not too familiar with
>>> that system.
>>>
>>> For Email, we just need an official go-live date and we will switch the
>>> outbound default email to @thekey.com instead of @homecareassistance.com.
>>> Of course both email addresses will work and go to the same inbox
>>> regardless though so no users will miss anything.
>>>
>>>
>>>
>>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore <kmoore@thekey.com> wrote:
>>>
>>>> Hey Alexa,
>>>>
>>>> For the 8x8 portion of your email, the following locations are fully on
>>>> 8x8 as of 11/23.
>>>>
>>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7
>>>> <https://www.google.com/maps/search/West+Vancouver+-+1861+Marine+Dr,+West+Vancouver+BC+V7V+1J7?entry=gmail&source=g>
>>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6
>>>> <https://www.google.com/maps/search/10333+Southport+Rd+SW+Unit+107,+Calgary+AB+T2W+3X6?entry=gmail&source=g>
>>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1
>>>> <https://www.google.com/maps/search/10B+1700+Corydon+Ave+Winnipeg+MB+R3N+0K1?entry=gmail&source=g>
>>>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7
>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo+ON+N2K+3M7?entry=gmail&source=g>
>>>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7
>>>> <https://www.google.com/maps/search/4464+Saint-Catherine+St+W,+Westmount+QC+H3Z+1R7?entry=gmail&source=g>
>>>>
>>>>
>>>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani <agraziani@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Gabe, Keith, and Isabelle,
>>>>>
>>>>> I'm working to put together a list of all the dependencies for Canada
>>>>> to go-live as TheKey in January or Q1 of next year.
>>>>>
>>>>> As part of this, I'm syncing with all teams to go through the
>>>>> decisions/actions that need to be taken as part of this transition and the
>>>>> timeline/costs associated with them.
>>>>>
>>>>> For IT, there are three main areas we want to connect on.
>>>>>
>>>>> *Callrail*
>>>>> Are we keeping all the phone numbers for the current offices?
>>>>> Note all but the Montreal #s are in Callrail. Will need Keith/Gabe to
>>>>> set up Montreal, but Montreal is on the vendor's Callrail account - need to
>>>>> transition
>>>>>
>>>>> *8x8*
>>>>> Do any of the CA offices have 8x8? Do we need it for launch?
>>>>>
>>>>> *Email*
>>>>> Does anything need to be prepped for their email transition?
>>>>>
>>>>> Are there any other areas you can think of?
>>>>>
>>>>> If possible, I'd like to start the conversation over email around any
>>>>> thoughts or questions you have in these areas and then meet later next week
>>>>> to review them.
>>>>>
>>>>> Have a wonderful Thanksgiving!
>>>>>
>>>>> Thank you,
>>>>>
>>>>> --
>>>>> Alexa Graziani
>>>>> Senior Marketing Manager - Consumer Growth
>>>>> * Please note my email has changed: *
>>>>> agraziani@thekey.com
>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>> (650) 416-1538 Ext. 181538
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Keith Moore
>>>> VoIP Administrator
>>>> *Please send all support requests to ITSupport@thekey.com
>>>> <ITSupport@thekey.com>*
>>>> * Please note my email has changed: *
>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>> 480-527-0204
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>> --
>>> --
>>> *Isabelle La *
>>> Project Management, IT Dept.
>>> * Please note my email has changed: *
>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>> Direct: 650-231-5733
>>> Fax: 919-377-9020
>>>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Alexa Graziani
>> Senior Marketing Manager - Consumer Growth
>> * Please note my email has changed: *
>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>> (650) 416-1538 Ext. 181538
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
--
Alexa Graziani
Senior Marketing Manager - Consumer Growth
* Please note my email has changed: *
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
(650) 416-1538 Ext. 181538
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>