--00000000000060e4d405ee29ec41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, there are French greetings just for the Montreal 8x8 recording. Since Canadian Standard recording has different call routing options, any change will have to be a re-recording for new phrasing. On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani wrote= : > Thank you both! > > Do new recordings need to be made for Canada with the new phrasing? Or > would we have existing versions we could use for "TheKey Formerly Home Ca= re > Assistance" > > Tim - do you have French greetings on anything that we'd need to consider= ? > > > > On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: > >> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99re o= n the >> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we would >> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - with= the option of >> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can do w= ith whoever would >> like to decide on the updated brand phrasing for phone recording. >> >> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too familiar = with that >> system. >> >> For Email, we just need an official go-live date and we will switch the >> outbound default email to @thekey.com instead of @homecareassistance.com= . >> Of course both email addresses will work and go to the same inbox >> regardless though so no users will miss anything. >> >> >> >> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore wrote: >> >>> Hey Alexa, >>> >>> For the 8x8 portion of your email, the following locations are fully on >>> 8x8 as of 11/23. >>> >>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7 >>> >>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6 >>> >>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1 >>> >>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7 >>> >>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7 >>> >>> >>> >>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani >>> wrote: >>> >>>> Hi Gabe, Keith, and Isabelle, >>>> >>>> I'm working to put together a list of all the dependencies for Canada >>>> to go-live as TheKey in January or Q1 of next year. >>>> >>>> As part of this, I'm syncing with all teams to go through the >>>> decisions/actions that need to be taken as part of this transition and= the >>>> timeline/costs associated with them. >>>> >>>> For IT, there are three main areas we want to connect on. >>>> >>>> *Callrail* >>>> Are we keeping all the phone numbers for the current offices? >>>> Note all but the Montreal #s are in Callrail. Will need Keith/Gabe to >>>> set up Montreal, but Montreal is on the vendor's Callrail account - ne= ed to >>>> transition >>>> >>>> *8x8* >>>> Do any of the CA offices have 8x8? Do we need it for launch? >>>> >>>> *Email* >>>> Does anything need to be prepped for their email transition? >>>> >>>> Are there any other areas you can think of?