Re: Canadian Rebrand IT Checkin: 8x8, Email, Callrail

--00000000000014a8db05ee29ff38 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're looking at her ;) I do the custom recordings at no cost, pretty immediate (usually within 1-2 days), I just follow the same script except I update the branding/naming convention and upload when the office wants to go live. I just won't be able to do this for Montreal as that requires the French recording - Joey/Tim has someone they use for this, they will provide her the script in French, then she provides me the recording and we upload when they want to go live. On Wed, Nov 23, 2022 at 1:26 PM Alexa Graziani wrote= : > Got it. How long does that take and who usually gets that in the queue to > develop/provides the phrasing? Are there any costs associated with it we > should be aware of? > > On Wed, Nov 23, 2022 at 1:25 PM Isabelle La wrote: > >> Yes, there are French greetings just for the Montreal 8x8 recording. >> >> Since Canadian Standard recording has different call routing options, an= y >> change will have to be a re-recording for new phrasing. >> >> On Wed, Nov 23, 2022 at 1:19 PM Alexa Graziani >> wrote: >> >>> Thank you both! >>> >>> Do new recordings need to be made for Canada with the new phrasing? Or >>> would we have existing versions we could use for "TheKey Formerly Home = Care >>> Assistance" >>> >>> Tim - do you have French greetings on anything that we'd need to >>> consider? >>> >>> >>> >>> On Wed, Nov 23, 2022 at 12:02 PM Isabelle La wrote: >>> >>>> To my knowledge, all Canadian locations are on 8x8 and they=E2=80=99re= on the >>>> Ken-Appeoved version of the Canadian 8x8 Standard. For rebrand, we wou= ld >>>> just need to update recording to include =E2=80=9CTheKey=E2=80=9D - wi= th the option of >>>> =E2=80=9CTheKey, formerly Home Care Assistance=E2=80=9D which I can do= with whoever would >>>> like to decide on the updated brand phrasing for phone recording. >>>> >>>> I will defer to Keith/Gabe for CallRail as I=E2=80=99m not too familia= r with >>>> that system. >>>> >>>> For Email, we just need an official go-live date and we will switch th= e >>>> outbound default email to @thekey.com instead of @ >>>> homecareassistance.com. Of course both email addresses will work and >>>> go to the same inbox regardless though so no users will miss anything. >>>> >>>> >>>> >>>> On Wed, Nov 23, 2022 at 11:40 AM Keith Moore wrote= : >>>> >>>>> Hey Alexa, >>>>> >>>>> For the 8x8 portion of your email, the following locations are fully >>>>> on 8x8 as of 11/23. >>>>> >>>>> West Vancouver - 1861 Marine Dr, West Vancouver BC V7V 1J7 >>>>> >>>>> Calgary - 10333 Southport Rd SW Unit 107, Calgary AB T2W 3X6 >>>>> >>>>> Winnipeg - 10B 1700 Corydon Ave Winnipeg MB R3N 0K1 >>>>> >>>>> Ontario - 104 375 University Ave E, Waterloo ON N2K 3M7 >>>>> >>>>> Montreal - 4464 Saint-Catherine St W, Westmount QC H3Z 1R7 >>>>> >>>>> >>>>> >>>>> On Wed, Nov 23, 2022 at 2:28 PM Alexa Graziani >>>>> wrote: >>>>> >>>>>> Hi Gabe, Keith, an