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IMPORTANT ACTION REQUIRED: Live-In Billing Process Alignment in WellSky

From
Audra Williams <audraw@thekey.com>
To
GeneralManagers <GeneralManagers@thekey.com>, Regional Directors <RegionalDirectors@thekey.com>
CC
Michelle Schefter <michelle.kenaga@thekey.com>, Kristy Poyner <kristy.poyner@thekey.com>, Mae Moses <mmoses@thekey.com>
Date
Mon, 23 Jun 2025 06
Folder
INBOX
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Hi All!

We’d like to align the live-in billing process with the current live-in pay
process in WellSky to ensure accurate billing starting this week.

Currently, live-in pay rates are set to *not prorate,* and any partial-day
shifts are manually converted to hourly. We’re requesting the same setup
for billing, so live-in shifts do *not prorate*. This will simplify
workflows by keeping billing and payroll processes consistent.

This update is especially important to support accurate billing for our AOB
population with the recent enhancements that were put into place.

Below is a screenshot of the process and Here
<https://docs.google.com/spreadsheets/d/1FcvKhlqs0HmEOtIL92GCbeZDfdLnAtN4/edit?usp=sharing&ouid6103448754908893534&rtpof=true&sd=true>
is a spreadsheet showing impacted clients—special thanks to @Kristy Poyner
and @Michelle Schefter for pulling that together.

Please let me know if you have any questions. We appreciate your help in
getting this change implemented in WellSky by the end of the week.
[image: Screenshot 2025-06-20 at 6.26.03 AM.png]

*Audra N. Williams*

Director, Divisional Operations | TheKey

Mobile: 425.757.7027

<http://www.thekey.com>

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