Re: Reimbursement Request

That sounds great!

On Fri, Nov 21, 2025 at 1:29 PM Lito Delapena <lito.delapena@thekey.com>
wrote:

> Of course, I'm available now if you are and Will to hop on a call. I can
> send an invite
>
>
> Lito Delapena
>
> Customer Contact and Collections Manager | TheKey
>
> Mobile: 619-722-8561
>
> <http://www.thekey.com>
>
>
>
> On Fri, Nov 21, 2025 at 10:28 AM Laura Horval <lhorval@thekey.com> wrote:
>
>> Good Afternoon Lito,
>>
>> Any chance you are available to hop on a call today to discuss?
>>
>> On Fri, Nov 21, 2025 at 12:13 PM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>>> Thank you for looping me in @Michelle Schefter
>>> <michelle.Kenaga@thekey.com>
>>>
>>> @Laura Horval <lhorval@thekey.com>  @Will Reid <wreid@thekey.com>  May
>>> I request specific dates, shifts or CGs that make up the $7,032 credit that
>>> is needed? In review of their current AR they have an outstanding balance
>>> so i'd like to confirm if these invoices connect to what we need to
>>> complete a credit for
>>>
>>> Thank you,
>>>
>>> Lito Delapena
>>>
>>> Customer Contact and Collections Manager | TheKey
>>>
>>> Mobile: 619-722-8561
>>>
>>> <http://www.thekey.com>
>>>
>>>
>>>
>>> On Fri, Nov 21, 2025 at 8:55 AM Michelle Schefter <
>>> michelle.kenaga@thekey.com> wrote:
>>>
>>>> Thank you, Will, for the background here. I approve moving forward.
>>>> Looping in Lito Delapena and Lyndsey Organ to help support this request.
>>>> While I can’t guarantee that we’ll be able to expedite the refund
>>>> check, we will explore all available options to see what can be done to
>>>> move this along as quickly as possible. Will circle back with an update
>>>> asap.
>>>>
>>>> *Michelle Schefter*
>>>>
>>>> Director of Finance | *TheKey*
>>>>
>>>> Phone: 408.837.0579
>>>>
>>>>
>>>>
>>>>
>>>> <https://link.edgepilot.com/s/a8050378/qe9A5s-_YU2yE4HySjz87g?u=http://www.thekey.com/>
>>>>
>>>> ------------------------------
>>>> *From:* Will Reid <wreid@thekey.com>
>>>> *Sent:* Friday, November 21, 2025 6:55 AM
>>>> *To:* Laura Horval <lhorval@thekey.com>
>>>> *Cc:* Michelle Schefter <michelle.Kenaga@thekey.com>; Timothy Thomas <
>>>> tt@thekey.com>
>>>> *Subject:* Re: Reimbursement Request
>>>>
>>>> Thanks Laura.
>>>>
>>>> Michelle, Tim and I discussed this yesterday. He recommended sending
>>>> this request to you for the fastest processing.
>>>>
>>>> Thank you,
>>>>
>>>>
>>>> *Will Reid*
>>>>
>>>> Partner | TheKey
>>>>
>>>> Mobile: 513.707.2304
>>>>
>>>> <http://www.thekey.com>
>>>>
>>>>
>>>>
>>>> On Fri, Nov 21, 2025 at 8:57 AM Laura Horval <lhorval@thekey.com>
>>>> wrote:
>>>>
>>>> Good Morning Michelle,
>>>>
>>>> We recently learned there was a miscommunication regarding how we
>>>> billed time for our partnership account with Key Cleaning at the Deupree
>>>> House. Consequently, we owe them a $7,032 credit that requires processing
>>>> as soon as possible. Can we please get a check sent to them next week?
>>>> Please make the check out to Deupree House and send it to:
>>>>
>>>> Emerson Stambaugh
>>>> 3939 Erie Avenue
>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>
>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>> Cincinnati, Oh 45208
>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>
>>>> <https://www.google.com/maps/search/3939+Erie+Avenue+%0D%0A+Cincinnati,+Oh+45208?entry=gmail&source=g>
>>>>
>>>>
>>>> Laura Horval MSW LSW
>>>>
>>>>
>>>> General Manager | TheKey
>>>>
>>>> Office: 513-891-2273
>>>>
>>>> Mobile: 513-535-0558
>>>>
>>>>
>>>> *Aging Life Care Professional™; CDP®*
>>>> *PAC® Consultant; **PAC® Coach*
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