--000000000000a414540623932a03 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning! Just checking back in on this to see if we have the go ahead. We would like to go live with the answering service on 11/4 as we are getting close to our cut off date for FRAX. Best, Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] On Tue, Oct 1, 2024 at 10:37=E2=80=AFAM Audra Williams = wrote: > Just to clarify, the only change we are asking for is the moving forward > estimated cost of $70k. Not the previously submitted current cost. > > Thanks! > > On Tue, Oct 1, 2024 at 10:31=E2=80=AFAM Audra Williams wrote: > >> Hi Diego! It is on top of the estimated $50k answering service. >> >> Best, >> >> On Tue, Oct 1, 2024 at 10:28=E2=80=AFAM Diego Castaneda > diego.castaneda@thekey.com> wrote: >> >>> OK....I was hoping you know about any helpful reports for on-call. >>> >>> Can you tell me if the additional on-call pay on top of answering >>> services? or is this instead of answering services? >>> >>> >>> Thanks, >>> *Diego Castaneda* >>> Head of FP&A >>> >>> >>> On Tue, Oct 1, 2024 at 1:24=E2=80=AFPM Audra Williams wrote: >>> >>>> Tiffany and I met with the RDO's and had them itemize this per >>>> individual when this was first presented. >>>> >>>> Best, >>>> >>>> On Tue, Oct 1, 2024 at 10:21=E2=80=AFAM Diego Castaneda >>> diego.castaneda@thekey.com> wrote: >>>> >>>>> Hi Audra >>>>> Thanks for the details. I will take a look. >>>>> How do you estimate the current on-call cost at $70k per year? Can yo= u >>>>> show me how you get that information? It would be super helpful. >>>>> >>>>> >>>>> *Diego Castaneda* >>>>> Head of FP&A >>>>> >>>>> >>>>> On Tue, Oct 1, 2024 at 12:05=E2=80=AFPM Audra Williams >>>>> wrote: >>>>> >>>>>> Hi Paul! >>>>>> >>>>>> With the recent departure of Jennifer Piper and Tim Thomas now takin= g >>>>>> the reins of the Midwest region, we believe it is an opportune time = to >>>>>> revisit and adjust the on-call expenditure expectations that were in= itially >>>>>> presented. >>>>>> >>>>>> The current proposal, as it stands, no longer aligns with the >>>>>> operational needs of this region. To ensure we maintain optimal supp= ort >>>>>> across Ohio, Missouri, Kansas City, Wisconsin, and Michigan, we prop= ose >>>>>> utilizing four per diem on-call coordinators dedicated to these area= s. >>>>>> Chicago, meanwhile, will utilize its current staff to cover on-call >>>>>> responsibilities. >>>>>> >>>>>> Our current annualized on-call cost stands at approximately $70,000. >>>>>> To provide full coverage for the entire Midwest region, we estimate = an >>>>>> additional $68,000 would be required. This adjustment would bring ou= r total >>>>>> on-call expenditure to a more realistic level and ensure comprehensi= ve >>>>>> support across all states in the region. >>>>>> >>>>>> We believe this proposal strikes a balance between maintaining >>>>>> operational efficiency and