Thank, Allison! Other than the two examples, have any more happened since you reported those? Thanks, Mark Warner
On
Tue, 13 Jun at 4:45 PM
, Allison Brennan <allison.brennan@thekey.com> wrote:
I was in the Montreal ring group weeks ago when Montreal had a massive power outage but that was almost 2 months ago and haven’t had any calls until today
No one transferred me the calls as I am continuing to transfer them to the Montreal team
On Tue, Jun 13, 2023 at 4:43 PM Mark Warner <itsupport@thekey.com> wrote:
Joey,
8x8 reviewed the call. They can't definitively identify what occurred, but they do have a theory. A couple questions ...
1. To the best of your knowledge, was Allison a part of any of the Montreal groups and recently removed?
2. Is it possible that someone else in the Montreal - English group answered the calls and transferred them to Allison?
Thanks,
Mark Warner
On
Tue, 13 Jun at 11:08 AM
, Mark Warner <itsupport@thekey.com> wrote:
Hi Joey,
I have reviewed some reports and they show exactly what you're describing. I have verified Allison is not in the New Client or New Client - English ring groups. I can't explain this one. I will submit a ticket with 8x8 and let you know what they come up with.
Thanks,
Mark Warner
On
Tue, 13 Jun at 10:37 AM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
--
Allison Brennan
Client Success Manager
Office: 519-954-2111
Direct Line: 437-216-2865
Fax: 519-489-1370
TheKey.ca