Re: New vCom Account Added - HCA Oakville & Waterloo - Rogers ISP & Cell Phones

I don't think we should wait for her to return since they will have
Internet services shut down if we wait that long. I will work with Gabriel
to enter emergency credit card info payment from the IT Dept. then (I
thought AP Team would have one which is why I asked Trish for better
tracking purposes) but we will just do it this time and wait until Angie
returns to get an updated credit card in there from her locally. I didn't
know that AP Team is not currently paying for any accounts in Canada.

On Mon, Jun 13, 2022 at 3:34 PM Hua Wu <hua.wu@thekey.com> wrote:

> Hello
>
> If I'm understanding this correctly....Corporate took over
> Oakville/Waterloo's Roger's account, but the payment should still be made
> by the local Canadian entity instead of Corporate?  If so, then we'll need
> to get Oakville/Waterloo's GM @Angie Kunnath
> <akunnath@homecareassistance.com> to make the payment since I don't have
> access to their bank.  She's on vacation right now and won't be back until
> June 18.
>
> Thanks.
>
> Hua
>
> On Mon, Jun 13, 2022 at 4:17 PM <trish.nguyen@thekey.com> wrote:
>
>> Hi Hua,
>>
>>
>>
>> We received the attached Canadian telecom invoice and needed payment ASAP
>> to avoid services cut off.
>>
>> Can you please review and advise if anyone can handle this payment from
>> Canada branch?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Trish Nguyen*
>>
>> *Sr. Accounts Payable *
>>
>> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>>
>> *TheKey.com*
>>
>>
>>
>>
>>
>> *From:* Isabelle La <ila@thekey.com>
>> *Sent:* Monday, June 13, 2022 3:07 PM
>> *To:* Trish Nguyen <trish.nguyen@thekey.com>
>> *Cc:* Isabelle La <ila@thekey.com>; An Ly <an.ly@thekey.com>; Rush
>> Payments <rush-payments@homecareassistance.com>; Gabriel La <
>> it@homecareassistance.com>
>> *Subject:* Re: New vCom Account Added - HCA Oakville & Waterloo - Rogers
>> ISP & Cell Phones
>>
>>
>>
>> I agree, thanks Trish. Are you able to process with an emergency Credit
>> Card from your department or should I ask Gabe?
>>
>>
>>
>> On Mon, Jun 13, 2022 at 3:03 PM <trish.nguyen@thekey.com> wrote:
>>
>> Hi Isabelle,
>>
>>
>>
>> It just came to my attention that we do not process Canadian utilities
>> and Canadian branch pay their own expenses.  I see the bill is set up as
>> autopay but the credit card information might be have been remove.
>>
>>
>>
>> Given the current timeline and scenario, I think it would be best to
>> process it with an emergency Credit Card payment as you advised.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Trish Nguyen*
>>
>> *Sr. Accounts Payable *
>>
>> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>>
>> *TheKey.com*
>>
>>
>>
>>
>>
>> *From:* Isabelle La <ila@thekey.com>
>> *Sent:* Monday, June 13, 2022 1:45 PM
>> *To:* Trish Nguyen <trish.nguyen@thekey.com>
>> *Cc:* Isabelle La <ila@thekey.com>; An Ly <an.ly@thekey.com>; Rush
>> Payments <rush-payments@homecareassistance.com>; Gabriel La <
>> it@homecareassistance.com>
>> *Subject:* Re: New vCom Account Added - HCA Oakville & Waterloo - Rogers
>> ISP & Cell Phones
>>
>>
>>
>> Hi Trish,
>>
>>
>>
>> If we are already paying other Canadian Rogers Accounts - wouldn't you
>> already have the W9?
>>
>>
>>
>> On Mon, Jun 13, 2022 at 1:24 PM <trish.nguyen@thekey.com> wrote:
>>
>> Hi Isabelle,
>>
>>
>>
>> I just spoke to Rogers since there was no remittance address is listed on
>> the invoice and we needed a W-9 to set up as a new vendor.  I was told
>> Roger is currently based in Canada and doesn’t accept US dollar check
>> payment. However, we can do a wire transfer/credit card payment.  AP can do
>> wire payment transfer but they will not release a copy of W-9 to me since
>> my name is not listed on the account.  Do you have their copy of
>> W-9/banking information by any chance?  If not, the account holder will
>> need to add my name to request this information.
>>
>>
>>
>> *Trish Nguyen*
>>
>> *Sr. Accounts Payable *
>>
>> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>>
>> *TheKey.com*
>>
>>
>>
>>
>>
>> *From:* Isabelle La <ila@thekey.com>
>> *Sent:* Monday, June 13, 2022 12:58 PM
>> *To:* Isabelle La <ila@thekey.com>; An Ly <an.ly@thekey.com>; Rush
>> Payments <rush-payments@homecareassistance.com>
>> *Cc:* Trish Nguyen <trish.nguyen@thekey.com>; Gabriel La <
>> it@homecareassistance.com>
>> *Subject:* Re: New vCom Account Added - HCA Oakville & Waterloo - Rogers
>> ISP & Cell Phones
>>
>>
>>
>> Hi Trish,
>>
>>
>>
>> I was contacted by the Rogers ISP account for HCA Oakville and Waterloo
>> stating that they will be shutting services off next week if they do not
>> receive payment for balance due. Can you please expedite? If I do not get
>> confirmation by tomorrow, I will ask our Head of IT to issue an emergency
>> Credit Card payment so that we do not risk shut down of Internet
>> services...please advise, thank you.
>>
>>
>>
>> On Wed, Jun 1, 2022 at 11:58 AM Isabelle La <ila@thekey.com> wrote:
>>
>> Yes, AP always needs to pay invoices during the interim until an account
>> gets onto Managed Pay because no one else has access to funds.
>>
>>
>>
>> Thank you, Trish.
>>
>>
>>
>> On Wed, Jun 1, 2022 at 11:21 AM <trish.nguyen@thekey.com> wrote:
>>
>> Hi Isabelle,
>>
>>
>>
>> I wanted to confirm if AP still needs to process the attached invoice
>> since the account is still being added to vCom.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Trish Nguyen*
>>
>> *Sr. Accounts Payable *
>>
>> *Trish.nguyen@thekey.com <Trish.nguyen@thekey.com>*
>>
>> *TheKey.com*
>>
>>
>>
>>
>>
>> *From:* Isabelle La <ila@thekey.com>
>> *Sent:* Wednesday, June 1, 2022 6:29 AM
>> *To:* An Ly <an.ly@thekey.com>; Trish Nguyen <trish.nguyen@thekey.com>
>> *Subject:* Fwd: New vCom Account Added - HCA Oakville & Waterloo -
>> Rogers ISP & Cell Phones
>>
>>
>>
>> Hi AP Team,
>>
>>
>>
>> I forgot that you were now to be added to these emails, please see below
>>
>> ---------- Forwarded message ---------
>> From: *Isabelle La* <ila@thekey.com>
>> Date: Tue, May 31, 2022 at 11:21 AM
>> Subject: New vCom Account Added - HCA Oakville & Waterloo - Rogers ISP &
>> Cell Phones
>> To: Jarad Abdul Hafiz <jahafiz@vcomsolutions.com>, Josh Dupaix <
>> jdupaix@vcomsolutions.com>, Arman Betyonan <abetyonan@vcomsolutions.com>
>> Cc: Gabriel La <it@homecareassistance.com>, John Hawkins <
>> jhawkins@homecareassistance.com>
>>
>>
>>
>> Hi Jarad,
>>
>>
>>
>> Please be advised that this account has been sent an email invitation for
>> vCom to be a billing admin for the Rogers ISP & Cell Phone account (emailed
>> to invoicemgmthca@vcomsolutions.com).
>>
>>
>>
>> Company: HCA Oakville & Waterloo
>>
>> Acct: 731587754
>>
>> Security Pin: NA
>>
>>
>>
>> Please confirm your online access and that this account has now been
>> added to vManager and Managed Pay.
>>
>>
>>
>> --
>> *Isabelle La *
>>
>> Project Management, IT Dept.
>>
>> *Please note my email has changed: *
>>
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>>
>> *        TheKey.com <https://www.thekey.com/>*
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>