Re: weekend staffing coverage

Hi Carol,

We have a ton of live-in cases in NJ and they are successfully managed by
the specific person staffing, caregiver ambassador, etc, They all plan a
roll. Do you want to spend time talking with some of the NJ Managers? They
can give you some feedback.


I am actually meeting with Steve Koyanagi (corporate legal) to talk about
caregivers and driving. I will tell you what comes from that conversation.
As I mentioned, we have several caregivers for Daughterly Companions that
drive their own cars. This will be good to talk about on a higher level.

I attached the staffing on call pay procedure that Dawn sent out last
month.

Hope all of this helps.


*Cathy Goffredo*
Regional Director PA & NJ
C. 267-406-5844

*Note my new email address:cathy.goffredo@TheKey.com*
*TheKey.com <https://www.thekey.com/> *
[image: TheKey] <https://homecareassistance.com/>


On Mon, Aug 1, 2022 at 11:07 AM Carol Miller <carol.miller@thekey.com>
wrote:

> this is all they know and have not all been dealing with live ins - so
> every staffer, every ambassador, every success manager covers live in
> clients and CGs??
>
> Does anyone else use a specialized live in group
>
>
>
> On Mon, Aug 1, 2022 at 11:03 AM Audra Williams <audraw@thekey.com> wrote:
>
>> Hi Carol!
>>
>> C&H is the first operation that I have seen that had a dedicated team for
>> live in cases.  From my experience, the live in cases are routinely well
>> oiled and do not need a dedicated team.
>>
>> Best,
>>
>> On Mon, Aug 1, 2022 at 9:59 AM Carol Miller <carol.miller@thekey.com>
>> wrote:
>>
>>> Morning team!!
>>>
>>> Have a few questions and looking for input
>>>
>>> With the new model and staffing specialists being hourly - how is on
>>> call being handled?......  clocking in, stipend??
>>>
>>> Live in's - how are you handling this part of the business - everyone or
>>> dedicated group to oversee them
>>>
>>> as a follow-up , Angie is working with legal on the CG driving issues
>>>
>>> thanks in advance
>>> Carol
>>>
>>> --
>>> Carol Miller
>>> Regional Director of Operations, Connecticut
>>> *Please note my email has changed:*
>>> carol.miller@TheKey.com <Carol.Miller@TheKey.com>
>>> (443) 417-4274
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Audra Williams
>> Director of Business Support
>> *Please note my email has changed:*
>> audraw@TheKey.com
>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>> (425) 757-7027
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Carol Miller
> Regional Director of Operations, Connecticut
> *Please note my email has changed:*
> carol.miller@TheKey.com <Carol.Miller@TheKey.com>
> (443) 417-4274
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>