2-19-25 5 PM EST to 2-20-25 10 AM EST Summary of On-call Voicemails

Hello,

Below is a summary of voicemails received yesterday across all offices.

*Key Highlights:*

   - *50%* of callers did not leave a voicemail (10)
   - *59%* of calls were non-urgent (13)
   - All calls coded as *"OTHER"* were non-urgent, with the majority
   related to clock-in/clock-out issues.
   - Future state: I will include a specific code for clock-in/out issues.
   - *15* missed clock-in/out alerts were sent via email. A full breakdown
   is below.
   - Calls were responded to in an average of 5 minutes

CODE
CT Medical 1
CT Cancelled 0
CG Cancelled 1
CG Late 1
CG About Relief 2
Other 14
REPEAT CALLER
Yes 4
No 18
TYPE
Urgent 9
Non-Urgent 13
Voicemail Left
Yes 11
No 11
TOTAL CALLS 22
Missed Clock In/Out
Milwaukee 3
Michigan 0
Ohio 6
Kansas 3
Missouri 3
Total: 15

Let me know if you have any questions.

Best,