--Apple-Mail=_5529B89B-0542-49BC-AA56-9ADF576787CE Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Shavon So after several hours here is the conclusion. The numbers below are correct and November cheque amount should be for = $554.49. I will personally review every month going forward, I normally only look = at year end for all tenants. Any further questions feel free to cal me directly. Michael Dennis MD Property Management 514-240-3077 > On Sep 6, 2024, at 12:16 PM, charlashavon.brown@thekey.com wrote: >=20 > Hi Michael, > =20 > I understand your frustration as we try to work towards a resolution = and agree that our account should be reviewed frequently. I have = confirmed that we did not submit a payment in August, and our payment = method is going to be submitted by ACH only.=20 > =20 > My apologies for the confusion of the spreadsheet as it was not = intended to cause confusion. I=E2=80=99ve summarized the numbers below.=20= > > =20 > If it would be best for your accountant to call me and work through = this, I am more than happy to speak with them. > =20 > Thank You, > =20 > Shavon Brown > Senior Accountant > (870) 293-6661 ext.790009 > El Dorado, AR > TheKey.com > =20 > =20 > From: Michael =20 > Sent: Thursday, September 5, 2024 6:45 PM > To: charlashavon.brown@thekey.com > Cc: Madonna Borger ; Timothy Thomas = > Subject: Re: Rents > =20 > Hi Shavon > =20 > I have read your email. > I am going to have my accountant look at the file from January 1,2024. > This file that I do not follow has been a real mess. > I have brought these discrepancies to the attention of Key several = times in the past 6 months, as well as me telling you not to pay August = rent.=20 > =20 > Firstly the amount of monthly rent is correct so that is one thing. > Secondly no more cheques, and payment if possible must come from 1 = source. > Thirdly I will be keeping my eye on the file to insure these = discrepancies do not happen again. > Lastly I think a review or summary every 6 months is in order to make = sure the file is correct. > I, or my lease account will be getting back to you ASAP to confirm = your numbers. > Thanks > =20 > Michael Dennis > MD Property Management > 514-240-3077 > =20 > =20 >=20 >=20 >> On Sep 5, 2024, at 4:31 PM, charlashavon.brown@thekey.com = wrote: >> =20 >> Hi Michael, >> =20 >> After researching our payment history and comparing it to what is = billed each month, I show that we should have a credit balance of = $12,136.04 as of today, September 5, 2024. Due to several months of = submitting double payments and continuing submitting payments until July = 2, 2024, we have a credit balance on our account and have applied it = towards the rent.=20 >> =20 >> I have attached a file listing our payment transactions history for = 2024. We will continue to apply the credit balance to the October 2024 = rent and November rent. Since the remaining credit balance will not = cover the full rent amount for Novembe