This is a multipart message in MIME format. ------=_NextPart_000_0381_01DB004E.3B80FDC0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0382_01DB004E.3B8124D0" ------=_NextPart_001_0382_01DB004E.3B8124D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michael, =20 I understand your frustration as we try to work towards a resolution and = agree that our account should be reviewed frequently. I have confirmed = that we did not submit a payment in August, and our payment method is = going to be submitted by ACH only.=20 =20 My apologies for the confusion of the spreadsheet as it was not intended = to cause confusion. I=E2=80=99ve summarized the numbers below.=20 =20 If it would be best for your accountant to call me and work through = this, I am more than happy to speak with them. =20 Thank You, =20 Shavon Brown Senior Accountant (870) 293-6661 ext.790009 El Dorado, AR TheKey.com =20 =20 From: Michael =20 Sent: Thursday, September 5, 2024 6:45 PM To: charlashavon.brown@thekey.com Cc: Madonna Borger ; Timothy Thomas = Subject: Re: Rents =20 Hi Shavon =20 I have read your email. I am going to have my accountant look at the file from January 1,2024. This file that I do not follow has been a real mess. I have brought these discrepancies to the attention of Key several times = in the past 6 months, as well as me telling you not to pay August rent.=20 =20 Firstly the amount of monthly rent is correct so that is one thing. Secondly no more cheques, and payment if possible must come from 1 = source. Thirdly I will be keeping my eye on the file to insure these = discrepancies do not happen again. Lastly I think a review or summary every 6 months is in order to make = sure the file is correct. I, or my lease account will be getting back to you ASAP to confirm your = numbers. Thanks =20 Michael Dennis MD Property Management 514-240-3077 =20 =20 On Sep 5, 2024, at 4:31 PM, charlashavon.brown@thekey.com = wrote: =20 Hi Michael, =20 After researching our payment history and comparing it to what is billed = each month, I show that we should have a credit balance of $12,136.04 as = of today, September 5, 2024. Due to several months of submitting double = payments and continuing submitting payments until July 2, 2024, we have = a credit balance on our account and have applied it towards the rent.=20 =20 I have attached a file listing our payment transactions history for = 2024. We will continue to apply the credit balance to the October 2024 = rent and November rent. Since the remaining credit balance will not = cover the full rent amount for November, we will submit an ACH payment = of $554.46 in November 2024. We will resume paying the full rent amount = of $6,345.25 starting December 2024.=20 =20 Please let us know if you have any questions.=20 =20 Thank You, =20 Shavon Brown Senior Accountant (870) 293-6661 ext.790009 El Dorado, AR TheKey.com =20 =20 =20 From: Madonna Borger >=20 Sent: Wednesday, Septemb