=?UTF-8?Q?TheKey_Home_Care_Essentials_=E2=80=93_Understanding_Dement?= =?UTF-8?Q?ia_=26_How_We_Elevate_Care?=

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Dear Team,

Dementia care is at the heart of what we do, and how we support clients and
families makes all the difference. Families often come to us overwhelmed,
looking for guidance, and it’s our job to provide not just care, but
expertise, reassurance, and person-centered solutions.

This Week’s Content:

In this pre-recorded conversation, Ashley Mirone, Senior VP of Sales,
interviews Dr. Shadi Gholizadeh, our Head of Quality and Clinical
Development, on key aspects of dementia care. In just 6 minutes, they
explore:

   -

   The difference between dementia and Alzheimer’s (and why it matters in
   care)
   -

   A symptom that relates to some of the biggest challenges in dementia
   care—understanding that clients aren’t being “difficult,” but that their
   brains are processing the world differently
   -

   An exciting upcoming tool—CareMatch—that will transform how we support
   clients with cognitive changes

👉 Access the Recording Here <https://youtu.be/Qd3jNvOkuuw>
Why This Matters for Everyone

No matter your role, you have the opportunity to reinforce our approach to
dementia care—whether by providing families with valuable education,
ensuring care plans are truly person-centered, or supporting caregivers
with the tools they need to succeed.
Engage With Your Team

After listening, discuss this with your team and reflect on your
experiences supporting clients and families. Use the two engagement
questions below to share insights. Your feedback helps us continuously
refine and strengthen our approach to dementia care.

As you reflect on this week’s insights, consider these key discussion
questions. Please take a moment to reflect and respond to the following:

   1.

   Can you share a time when you provided valuable information to a family
   about dementia care that improved quality of life for the client and/or
   family—based on our approach to dementia care? (Examples qcould include
   educating a family about how to respond to repetitive questioning or
   helping a family navigate resistance/hesitancy to care.
   2.

    What are some of the key matching considerations specific to clients
   with dementia that we should always factor in when selecting
caregivers? (Examples
   could include experience engaging clients who are more withdrawn or
   apathetic or a caregiver’s personality fit for clients prone to anxiety or
   agitation.)

After your discussion, please take a moment to complete this week’s
engagement form. Each GM is responsible for ensuring completion, though
they may designate a team member.

👉 Access the Google Form Link Here
<https://docs.google.com/forms/d/e/1FAIpQLSe7FH9EQ4SQP1DnXLmbmCvkaUVv9WuqneZfdDCYIkjlJzV8mQ/viewform?usp=dialog>

Be sure to check out the latest article on brain health and how your
physical well-being impacts it.

👉 Access the Blue Ocean Brain Lesson Here
<https://www3.blueoceanbrain.com/boba/mpBZyALeUJ>
Week 8 Summary - Clean Data & Its Role in the Return to Care with TheKey
Campaign

We loved reading about how each of you were able to  successfully overcome
the challenge of a caregiver leaving by addressing their concerns and
finding a solution that encouraged them to stay. A special shoutout to our
Central LA, Chicago/Michigan and Columbus offices for your early
submissions—keep them coming!

Here are a few stand out responses we'd like to highlight, along with a
special team member shoutout!

Tennessee: A caregiver experienced care trouble and couldn’t commute to her
scheduled shift. The GM stepped in, and arranged closer shifts to
accommodate her transportation needs, ensuring she could continue working
for us.

Irvine: A caregiver with a background as a PT assistant excelled in working
with clients recovering from surgery. However, as his clients improved, his
hours declined, raising concerns about losing him due to low workload. The
entire office collaborated to strategically utilize his expertise,
identifying clients who would benefit from his specialized skills. This
effort kept him engaged and ensured he maintained the hours needed to stay
on.

Rockstar Call Out: We would like to recognize Jessica Pascasio for her
unwavering support and leadership. She is always available to lend a hand,
leading with purpose and kindness, even in challenging situations. With
grace and expertise, she finds solutions that keep the team moving forward.

Don’t forget to like and subscribe to TheKey On the Go.

Melissa Reyes
President of Client Services, TheKey
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TheKey

https://thekey.com/