Hi Ali,
Thanks for the update. Historically we haven't had an issue with Baker,
would you like me to try reaching out and seeing I can connect? I think we
may have to suspend services if we can't get him on the phone.
Let me know if you want me to reach out to James Baker
Cheryl
On Thu, Jul 28, 2022 at 12:48 PM Ali Malik <ali.malik@thekey.com> wrote:
> Goodmorning guys,
>
> There are 2 clients that have huge outstanding amounts with us.
>
> Anna Jeffrey: $84k
> Steven Baker: $47k
>
> *For Anna Jeffrey:* good news, I got the clients banking info & put
> through the full outstanding balance on our 3rd party system. It went
> through but still in process and will know next week if it has settled.
>
> *For Steven Baker:* Still working on this, I had called the client
> multiple times and emailed them letting them know we need to get this paid
> off as soon as possible or we will need to add interest and or late fees
> with service interruption. I'm going to try my best to get a hold of the
> client and get them to pay the outstanding balance. If I cannot get a hold
> of the client, I will get on meeting with Cheryl and Sandra to discuss how
> we are going to proceed. This client is on online banking, they send money
> straight to our bank. I'm going to try and get their banking details to put
> the full balance through.
>
> Will keep you posted!
>
> Warm regards,
> --
> *Ali Malik*
> Manager - Financial Operations
>
>
--
*Cheryl Cartwright*
Director of Care
Home Care Assistance
Office: 416-488-8777 <4164888777>
Toronto, ON (EST)
torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
---
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