Fred Wicks

Good Afternoon,

We went to schedule a shift for our Toronto client Fred Wicks and saw a
note on his file "NOT TO STAFF AS THE ACCOUNT IS PAST DUE AND TO CONTACT
COLLECTIONS"

Our office was never even informed this account was past due or suspended
and it made for an embarrassing call to our client. Is the account actually
overdue and can we have a better process for canceling our clients
because we don't always see the note on file until after we get off the
phone with them. I also think it would have been helpful if we had been
informed so one of us could have reached out to see about payment.

We do need to know if this has been settled and if not I will reach out.

Thanks,

Cheryl