Re: Calogero "Charlie" Campisi

Hi Joey,

I attempted to obtain the email addresses for the two clients listed below. If the emails are accurate, I can confirm that we did not send an email to Katherine Cook at gcook3468@gmail.com. <mailto:gcook3468@gmail.com> She was not included in the list of recipients for email notifications.

For Client Calogero “Charlie” Campisi, we successfully sent an email on October 30th to mariacampisi@msn.com. However, the Apple Bot opened the email. I don’t see the client having opened it. If the Apple Bot has opened the email, it means it has reached the client’s inbox. The Apple Bot scans emails for viruses.

event_id	recipient	event	timestamp	bot	message_id
FcHCeT0_T7W453-8PD73fw	mariacampisi@msn.com	opened	2025-10-31 16:57:33.000000 UTC	apple	20251030220016.857ef70ad466f358@notices.thekey.com


Here is the copy of email sent to client.



Thanks,
Umesh

> On Dec 8, 2025, at 8:14 AM, Joey Taylor <joey.taylor@thekey.com> wrote:
> 
> Good Afternoon,
> 
> The clients are: 
> 1. Katherine Cook 
> 2. Calogero "Charlie" Campisi
> 
> You were the ones who sent out the rate increases, I am not sure which emails you would have sent them to. 
> 
> 
> On Sat, Dec 6, 2025 at 5:22 PM Umesh Shah <ushah@thekey.com <mailto:ushah@thekey.com>> wrote:
>> Hi Audra,
>> Can you please provide me email address for those who have not received email?
>> 
>> Thanks,
>> Umesh
>> Sent from my iPhone
>> 
>>> On Dec 5, 2025, at 2:47 PM, Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com>> wrote:
>>> 
>>> 
>>> Umesh, is there a spreadsheet you could share that indicates the client name, email(s) where the letter was delivered, the time stamp and indication if it was opened?
>>> 
>>> On Fri, Dec 5, 2025 at 2:05 PM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>>> Good Afternoon,
>>>> 
>>>> I need the letter for Katherine Cook as well. That is the 2nd Montreal client who is claiming they did not receive any communication of an increase.
>>>> 
>>>> Thank you, 
>>>> 
>>>> On Fri, Dec 5, 2025 at 4:45 PM Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com>> wrote:
>>>>> Umesh, can you help Joey with this please?
>>>>> 
>>>>> Audra Williams
>>>>> Director, Divisional Operations
>>>>> audraw@thekey.com <mailto:audraw@thekey.com>
>>>>> Mobile: (425) 757-7027
>>>>> https://thekey.com <https://thekey.com/>
>>>>>  <https://thekey.com/>
>>>>> 
>>>>> 
>>>>> On Fri, Dec 5, 2025 at 1:42 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com>> wrote:
>>>>>> Audra, where's the folder for these? Thanks
>>>>>> 
>>>>>> On Fri, Dec 5, 2025 at 11:22 AM Joey Taylor <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com>> wrote:
>>>>>>> Good Morning, 
>>>>>>> 
>>>>>>> Can I get a copy of the price increase letter and date it was sent out for this client. The wife is saying she never received it.
>>>>>>> 
>>>>>>> Thank you,
>>>>>>> 
>>>>>>> Joey Taylor
>>>>>>> Directeur Général/General Manager
>>>>>>> 514-907-5065
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>> 
>>>> 
>>>> 
>>>> --
>>>> Joey Taylor
>>>> Directeur Général/General Manager
>>>> 514-907-5065
>>>> TheKey.ca   <https://thekey.ca/>
>>> 
>>> 
>>> 
>>> --
>>> Audra Williams
>>> Director, Divisional Operations
>>> audraw@thekey.com <mailto:audraw@thekey.com>
>>> Mobile: (425) 757-7027
>>> https://thekey.com <https://thekey.com/>
>>>  <https://thekey.com/>
> 
> 
> --
> Joey Taylor
> Directeur Général/General Manager
> 514-907-5065
> TheKey.ca   <https://thekey.ca/>