Good Morning,
I received an email on Monday from the son's law firm threatening a
countersuit if we contact them again.
They said we have no proof and this is all speculation based on a phone
conversation.
I don't think we should pursue with the letter but let me know what you
think?
Thank you,
On Fri, Jun 7, 2024 at 1:19 PM Joey Taylor <joey.taylor@thekey.com> wrote:
> Thanks Steve!!
> Yes, will do!! I'm going to wait until Wednesday when we officially have
> no more shifts with the client to send it.
>
> On Fri, Jun 7, 2024 at 12:53 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
>> Joey,
>>
>> I connected with Tim right now and he'd like us to send a formal letter
>> to the client. Are you able to send the attached to the client? Let me know
>> if any questions/if you'd like to discuss further.
>>
>> Thanks, all.
>>
>> On Tue, Jun 4, 2024 at 9:23 AM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Hey Steve,
>>>
>>> Pierre Jeanniot is the client.
>>> Michael is the caregiver who was supposed to resign but we believe got
>>> spooked.
>>> Sunday is the caregiver who we believe they solicited.
>>> Adeoye is the caregiver they attempted to solicit and called our team to
>>> advise.
>>>
>>> Please let me know the next steps as I would like to solve this amicably
>>> and get our revenue back
>>>
>>>
>>> On Tue, Jun 4, 2024 at 11:14 AM Steve Koyanagi <skoyanagi@thekey.com>
>>> wrote:
>>>
>>>> Can you send us the docs this particular client and the caregivers
>>>> signed and then we can go from there? Thanks.
>>>>
>>>> Steve Koyanagi
>>>> Assistant General Counsel
>>>> * Please note my email has changed: *
>>>> skoyanagi@thekey.com
>>>> <https://brand.thekey.com/esg/skoyanagi@thekey.com>
>>>> 650-722-6476
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Tue, Jun 4, 2024 at 8:01 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> I would like to discuss our options with respect to the email below.
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Joey Taylor <joey.taylor@thekey.com>
>>>>> Date: Tue, Jun 4, 2024 at 10:58 AM
>>>>> Subject: Pierre Jeanniot
>>>>> To: Timothy Thomas <tt@thekey.com>, Maria Licoudis <
>>>>> mlicoudis@thekey.com>
>>>>>
>>>>>
>>>>> Good Morning,
>>>>>
>>>>> The client has been reducing hours for the last few months by cutting
>>>>> a day. They started at 7 days and went down to 3. Now, they want to get rid
>>>>> of the remaining 3 days (they made up a lie about the caregiver getting an
>>>>> "executive position").
>>>>>
>>>>> Maria had been calling non-stop and the assistant Susan has been
>>>>> ignoring her. I guess yesterday, she got spooked by all the calls and
>>>>> panicked that we found out. The caregiver in the afternoon emailed us that
>>>>> he was no longer taking that job and can now work his schedule.
>>>>>
>>>>> This morning, one of the caregivers we had offered for the client (to
>>>>> replace the caregiver above) called the office and said that Susan called
>>>>> him and asked him to come work privately. He advised the office as per his
>>>>> consent.
>>>>>
>>>>> Finally, there is a 3rd caregiver who used to work with that client
>>>>> over the weekends that we also believe was taken to work privately. We had
>>>>> called him yesterday to offer him another job but he said he is in school.
>>>>>
>>>>> Not sure how we should confront Susan and if the family is aware and
>>>>> if they should be involved?
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Directeur Général/**General Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *Directeur Général/**General Manager*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>
> --
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
--
Joey Taylor
*Directeur Général/**General Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]