--0000000000006c93d40631b9bcbe Content-Type: multipart/alternative; boundary="0000000000006c93d20631b9bcbd" --0000000000006c93d20631b9bcbd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I had added Cathy Saari to this email thread initially as she can add context but noticed she hasn't been included in the subsequent replies. I have added her here again. The clients' POA has repeatedly reached out to pay. She has changed the billing address as that was a suggestion from the billing department from my understanding. Here is the email chain between the POA, Cathy and myself. As you can see, the client is actively trying to pay. If we cut her off because of our inability to process her payment, this could result in the loss of other clients as her mother is a resident at a flex-site: Re: Fwd: Payment issue - [#1075127] Inbox Search for all messages with label Inbox Remove label Inbox from this conversation Summarize this email Cathy Saari Thu, Mar 13, 2:47=E2=80=AFPM to me Hi Timon, We have been in contact with Sonja to resolve her issues with Versapay. Thanks, Cathy Cathy Saari Client Support Specialist | TheKey 1-866-226-1702 billing@thekey Hours-8:00am -5:00pm EST M-F On Thu, 13 Mar at 10:46 AM , Timon Page wrote: Hello Please see email below. The client is unable to identify the issue with her card. Please advise. Best regards, * Timon Page* General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com *From:* Sonja Finocchiaro *Date:* March 12, 2025 at 4:58:14=E2=80=AFPM EDT *To:* Billing@thekey.com *Cc:* Sonja Finocchiaro *Subject:* *Payment issue* =EF=BB=BF Good day, I received 2 invoices for payment for my mom=E2=80=99s care by your company= . I have tried several times to use the link provided to make payment and it doesn= =E2=80=99t work. My mother=E2=80=99s name is Brigitta Repple. I don=E2=80=99t understa= nd where the issue lies? Could it be a wrong postal code on your end or improper spelling of my name? I=E2=80=99m trying to think of possible barriers to co= mpleting the transaction. Please let me know an alternate solution so I can get this paid. Thank you Sonja Finocchiaro Sent from my iPhone 1075127:611100 Timon Page Thu, Mar 13, 2:58=E2=80=AFPM to Cathy Thanks Cathy. Please let me know when and how this gets resolved. Best regards, * Timon Page* General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Apr 1, 2025 at 11:57=E2=80=AFAM wrote: > Hi Timon- > > > > Can you share why the balance is past due if they=E2=80=99re been reachin= g out > consistently? Are they unwilling to be put on autopay and short paying > invoices? Invoices are open going back to 3/5, I am not connecting the do= ts > to their effor