--0000000000004a35bd0624af3e6b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito! I just got an update. It=E2=80=99s a lot of docs and they have t= o be downloaded manually. She is currently conducting orientation and has been working to download these in between other work assignments. She will be finished with these tomorrow. Thanks! On Thu, Oct 17, 2024 at 12:45=E2=80=AFPM Audra Williams = wrote: > I am having my contact look for these. I just pinged her again. > > Best, > > On Thu, Oct 17, 2024 at 12:35=E2=80=AFPM Lito Delapena wrote: > >> HI Steve, Tim & Audra, >> >> As we await a response from Ryan at Viv who was our contact last year >> when we needed to pull Invoices and payment summaries for Mavencare/Toro= nto >> clients who integrated from the date of acquisition forward, we were abl= e >> to save all documentation for these clients into the Google Drive but >> unfortunately Andre Coulombe was not one of those clients. >> >> The clients daughter has advised that she needs this documentation for >> tax purposes but if we are unable to provide her the invoices/payment >> summary would there be any way around that? Tim/Steve would a possible >> letter from us be sufficient for what the CAD Government is requesting? >> >> Thank you, >> >> Lito Delapena >> Manager Customer Contact & Collections Center >> >> >> On Mon, 14 Oct at 9:52 AM , Sophia Jantz wrote: >> Hello All, >> >> Good morning. I wanted to see if we have been able to obtain any >> information for this clients in regards to the invoices for 2017-2022. >> Please advise. Thank you! >> >> Respectfully, >> >> Sophia Jantz >> Billing Help Desk >> 866-226-1702 >> billing@thekey.com >> 8:00AM-5:00PM EST Monday-Friday >> >> On Thu, 3 Oct at 1:39 PM , Genevieve Coulombe > genevieve.coulombe@cibc.com> wrote: >> Thank you, Sophia! >> >> >> From: Sophia Jantz >> *Sent:* Thursday, October 03, 2024 1:02 PM >> *To:* Coulombe, Genevieve >> *Subject:* Fwd: Annual Statements-146281 Andre Coulombe - [#960465] >> >> [EXTERNAL] >> ------------------------------ >> Hi Genevieve, >> >> I wanted to follow up and let you know we are still in the process of >> trying to locate the information you requested. I will get back to you a= s >> soon as possible. Thank you! >> >> Respectfully, >> >> Sophia Jantz >> Billing Help Desk >> 866-226-1702 >> billing@thekey.com >> 8:00AM-5:00PM EST Monday-Friday >> >> >> >> 960465:611100 >> ATTENTION : This email originated outside your organization. Exercise >> caution before clicking links, opening attachments, or responding with >> personal information. >> ------------------------------ >> >> >> 960465:611100 >> > > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000004a35bd0624af3e6b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-pr