Kim, thank you. This was helpful to see someone else's list to see anything
that was missed from our processes.
*Cathy Goffredo*
Regional Director PA & NJ
C. 267-406-5844
*Note my new email address:cathy.goffredo@TheKey.com*
*TheKey.com <https://www.thekey.com/> *
[image: TheKey] <https://homecareassistance.com/>
On Thu, Jun 23, 2022 at 11:38 PM Angie Markwell <angie.markwell@thekey.com>
wrote:
> Just sharing some things Kim is doing to facilitate communication which
> ultimately is key to success with new SOM. I am sure you all have a version
> and i would love to see what you might be doing differently or in addition
> to help us create a playbook for next groups going live. Jenn, Carol and
> Tim sharing with you even if it is not completely clear yet so you start to
> see some suggestions.
>
> ---------- Forwarded message ---------
> From: Kim Kranwinkel <kimberly.kranwinkel@thekey.com>
> Date: Thu, Jun 23, 2022 at 5:05 PM
> Subject: SOM steps for communication
> To: Angie Markwell <angie.markwell@thekey.com>
>
>
> SOM- steps to success
> Below are a few steps we have taken to ensure proper communication within
> our new process:
> 1. Email distribution groups have been set-up for each new group/ state
> emails for new starts/all of DCMetro
> 2. SOP's have been completed with/without details to ensure that the
> processes are easy to follow and the team understands what they are
> responsible for.
> 3. Review of processes are done daily by leadership and weekly changes
> made based on the analysis of the findings
> 4. Group virtual meetings with key members of each group are done 2x/week
> to address any items that are needing attention.
> 5. Weekly 1:1 meeting are done with Regional and their team members
> 6. Leadership calls are being done as needed with a minimal call weekly.
> 7. Individual contributors are encouraged to bring their ideas to the
> calls to discuss and make decisions on changes needed
> 8. Updates to SOPs are completed as needed
> 9. Hand-off discussions are reviewed several times a week and new
> processes are identified as needed. SOPs developed based on regulatory
> needs of the states.
> 10. Use of white board to update new clients/SOC/EOC for all three states
> 11. Reminders to the team on process reviewed and discussed at least weekly
>
> Everything has been trial and error with constant communication.
>
> We are finishing the folder with the files created and will have it to you
> this evening.
>
> Have a great day,
> Kim
>
>
> Kimberly Kranwinkel
> Regional Director of Operations
> *Please note my email has changed:*
> kimberly.kranwinkel@TheKey.com <Kimberly.Kranwinkel@TheKey.com>
> (301) 767-6622
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>