--0000000000001674b105ffc2b5d8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, I do not have access to the systems, so I have added @Dart Team if they need to grant you any additional insight. All these clients you mentioned starting in June, their Client Start Outcome Bonus will be assessed two months in arrears as we have to wait for the data (hours & duration of care) to be received so that the system can determine what they are in the animal kingdom and calculate correctly. With regards to the Closed and Won Bonus, that is based on what is initially entered into the system based on their needs (Salesforce), that is pulled as they are converted to a client in ClearCare. As they are all $50, it does not particularly matter at that point what they are classified as for monetary purposes. The data for the proof will update based on what they end up being defined as. Additionally, any client created prior to June 1st will be categorized based on the old parameters of 20 hours per week vs 30. Please let us know if you have any other questions! Best, Sarah On Wed, Jul 5, 2023 at 12:39=E2=80=AFPM Joey Taylor wrote: > Good Afternoon Sarah, > > I had a few questions regarding AP classifications for the month of June: > *Montreal: Desiree Aranjo* > 1. Donna Lacey --> According to ClearCare, this should be an elephant or > turtle > 2. Marlin Evans --> We began speaking with this client in March. He was > coming into town from Boston for a long weekend. We had convinced him to > take a package of 24 hours (At the time a Cheetah). As of June, the > parameters of a Cheetah changed but I believe management should consider > changing the animal kingdom of this client as care went well and the clie= nt > was extremely satisfied with the service. > > *Ontario: Taylor Cleland * > 1. Rocco Mendaglio --> This client received 54 hours of care in June and > accounted for $1,998 of revenue. This is labeled a bee. It should be a > Cheetah. > > *Western Canada: Dennis Fancy * > 1. Graham Campbell --> This client received 53.75 hours of care in June > and accounted for $1,881 of revenue. This is labeled a bee. It should be = a > Cheetah. > 2. Jean Lane --> This client started June 27th but is receiving 35 hours > of care weekly on-going. It is currently labeled a bee (not sure why) > 3. Manor Village Garrison Woods --> This client received 66 hours of car= e > in June and accounted for $3,985 of revenue. This is labeled a bee. It > should be a Cheetah. > > -------------------------------------------------------------------------= --------------------- > Finally, for the second half of the bonuses (Animal Kingdom #'s), how wil= l > these classifications be done? I believe the classification system should > be the same as used in the month of May (not the new one from June) as > these cases were started in May. Example (Angele Caron) was started in Ma= y > and classified as a Cheetah (over 21 hours). Now according to AP, it i