Thanks Chelsea.
On Tue, Apr 11, 2023 at 3:08 PM Chelsea Lucas <
salesforcesupport@homecareassistance.com> wrote:
> Hi Dennis,
>
> I do see you are unable to edit the Clearcare location, which is odd. I
> will have my development team take a look at this and see if we can get
> this resolved.
>
> Thanks,
> Chelsea Lucas
>
>
> On Tue, 11 Apr at 4:04 PM , Dennis Fancy <dfancy@homecareassistance.com>
> wrote:
> Hi Chelsea,
>
> No, that is not what happened at all. When I put the location under the
> pertinent office for the leads, it saved it under "no office." The issue
> seems to now be resolved when I am entering new leads. However, I cannot go
> back and change the ClearCare location to the appropriate office. It is
> stuck as "no office."
>
> Dennis Fancy, BSP
> Care Solutions Manager
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> On Tue, Apr 11, 2023 at 2:56 PM Chelsea Lucas <
> salesforcesupport@homecareassistance.com> wrote:
>
>> Hi Dennis,
>>
>> Looking at the few examples in the screenshot, it looks like you updated
>> the Clearcare to "No Office."
>>
>> Thanks,
>> Chelsea Lucas
>>
>>
>> On Tue, 11 Apr at 3:41 PM , Dennis Fancy <dfancy@homecareassistance.com>
>> wrote:
>> Hi Chelsea,
>>
>> The error happens regardless of the referral source. It is not an issue
>> of us being unable to create leads, the issue is that the location is
>> showing up as "no office."
>>
>> Dennis Fancy, BSP
>> Care Solutions Manager
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> On Tue, Apr 11, 2023 at 2:38 PM Chelsea Lucas <
>> salesforcesupport@homecareassistance.com> wrote:
>>
>>> Hi JosephTaylor,
>>>
>>> Is the team unable to enter leads using the referral account Google Ads
>>> or is the issue that it is showing up with the Clearcare of "No Office."
>>> The reason I ask is because in the screenshot you are showing me leads that
>>> have already been created.
>>>
>>>
>>> Thanks,
>>>
>>> Chelsea Lucas
>>>
>>>
>>> 213758:611100
>
--
Dennis Fancy, BSP
Care Solutions Manager
TheKey.ca <https://thekey.ca/>
[image: TheKey]