--0000000000009b133906459b7875 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there, I am ccing Lyndsey and Jackie here since they have been working through this fix with the Coupa team. It looks like we have a fix in place as of late yesterday. @Katy Kessler can you help possibly with getting Will the VA brochures? Thanks, Emma On Wed, Dec 10, 2025 at 10:09=E2=80=AFAM Will Reid wrote= : > Thanks Tim. > > The most urgent need are the VA brochures. We paid for expedited delivery > and we have now missed that window. We still want them asap. > > After you get the brochures resolved, I also need to know why these order= s > have been canceled dating back to September. This is third time Laura's > order has been cancelled. The only status Laura can see is they were > approved. This process is not working and we need to know how to fix it > asap. > > Thanks, > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > On Wed, Dec 10, 2025 at 10:59=E2=80=AFAM Timothy Thomas w= rote: > >> @Emma Zumsen @Anotte Francois >> Could you please assist Laura with her >> request below? It is urgent. >> >> Thank you >> Tim >> >>> >>>>> >>>>> On Tue, Dec 9, 2025 at 8:16=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Good Morning, >>>>>> >>>>>> My mimeograph order, placed some time ago, was just canceled. This i= s >>>>>> the second or third time that this has happened. Is there anything I= need >>>>>> to do to prevent this? I need the marketing collateral that I ordere= d asap. >>>>>> Thank you. >>>>>> >>>>>> Laura Horval MSW LSW >>>>>> >>>>>> >>>>>> General Manager | TheKey >>>>>> >>>>>> Office: 513-891-2273 >>>>>> >>>>>> Mobile: 513-535-0558 >>>>>> >>>>>> >>>>>> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >>>>>> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >>>>>> * Please note my email has changed: * >>>>>> lhorval@thekey.com >>>>>> TheKey.com >>>>>> *Please review us on Facebook or Google!* >>>>>> h ttps://www.facebook >>>>>> .com/TheKeyCincinnati >>>>>> Click here >>>>>> for >>>>>> Google Review >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> --0000000000009b133906459b7875 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there, I am ccing Lyndsey and Jackie= here since they have been working through this fix with the Coupa team. It= looks like we have a fix in place as of late yesterday.=C2=A0 @Katy Kessler =C2=A0can yo= u help possibly with getting Will the VA brochures?=C2=A0 Thanks, Emma On Wed, Dec 10, 2025 at 10:09=E2=80=AFAM Will Reid < wreid@thekey.com > wrote: Thanks Tim. The most urgent need are the VA brochures. We paid for ex= pedited delivery and we have now missed that window. We still want them asa= p. After you get the=C2=A0brochures resolved, I al= so need to know why these orders have been canceled dating back to Septembe= r. This is third time Laura's order has been cancelled. The only status= Laura can see is they were approved.=C2=A0Th