Mike,
Are you suggesting I need to create 5 or 6 separate mail merge sheets, and
then send 5 or 6 separate emails to invite all my guests?
I have a busy day today (as I do every day), and I need to get these
invites out. So yes, this is very inconvenient. It's a one time thing.
On Wed, Mar 25, 2026 at 7:39 AM Mike Conner <itsupport@thekey.com> wrote:
> Hi Chris,
>
> I hope you are well. TheKey limits the amount of emails that can be sent
> at once to 50 unique email addresses. This policy is in place to limit the
> spread of malware virus containing emails.
>
> Please break the email down into smaller units by sending multiple emails.
> Again, limit the total number of recipients to 50 folks, including internal
> users who you maybe CC'ing on the email. We're sorry for any inconvenience
> this may cause, but it's for the betterment of the company.
>
> We appreciate your understanding in the matter.
>
>
> Thanks,
> Mike
>
>
> On Wed, 25 Mar at 9:26 AM , Chris Brown <chris.brown@thekey.com> wrote:
>
> Hi Rohit,
>
> As my initial email stated... "I am attempting to send an invite to approx
> 250 people to attend an open house we are hosting in a couple of weeks."
>
> I was instructed to use mail merge, which I have done. No one on the
> invite list belongs to our organization. They are all external.
>
> Frustratingly I cannot send this mail merge email. Can you please help me
> do that? It should be a one time thing.
>
> Thank you.
>
> On Wed, Mar 25, 2026 at 7:04 AM Rohit Biswas <itsupport@thekey.com> wrote:
>
>> Hi Chris,
>>
>> Good Day,
>>
>> Thank you for reaching out to The Key IT Support.
>>
>> To help us review this request appropriately, could you please share a
>> brief *business justification* for sending this communication to
>> external recipients?
>>
>> It would also be helpful to understand whether the outreach is limited to *email
>> communication only*, or if there is any *supporting material (such as
>> documents, links, or other resources)* that recipients may need to
>> access externally, so we can ensure the request is aligned with the correct
>> process.
>>
>> Additionally, please let us know the *intended duration* for this
>> request.
>>
>> Once we have these details, we’ll be happy to take this forward.
>>
>> Thank you for your understanding and cooperation.
>>
>> Thanks,
>> Rohit Biswas
>> Service Desk Engineer
>> rohit.biswas@thekey.com
>> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com
>> TheKey.com <https://www.thekey.com/>
>>
>> We are Happy to Assist You!
>> On Wed, 25 Mar at 8:36 AM , Chris Brown <chris.brown@thekey.com> wrote:
>>
>>
>> Good Day,
>>
>> I am attempting to send an invite to approx 250 people to attend an open
>> house we are hosting in a couple of weeks. I finally have my
>> spreadsheet cleaned up enough that it will accept it, but when I try to
>> send it says "your administrator" has not approved sending to recipients
>> outside the organization (or something along those lines).
>>
>> No one on the spreadsheet is part of TheKey. How can I send this mail
>> merge email?
>>
>> Thanks,
>> --
>> Chris Brown B.A.
>> *Home Care Liaison*
>> *Calgary, Alberta*
>>
>> *Calgary: 403-301-3777*
>> *Cell: 403-333-0999*
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>> 1483694:611100
>