Re: IMPORTANT -- Fwd: New After Hours Unicom Message Received

Good morning all,

Update from today's meeting with Maventech, as they are still investigating
this issue as of today. Keep you posted as I hear from them.

Best,

Taneshia

On Mon, Jul 11, 2022 at 9:39 AM Taneshia Persaud <
taneshia.persaud@thekey.com> wrote:

> Good idea @Sandra Daoust <sdaoust@homecareassistance.com>.
>
> Just checked, and on the booking side, everything looks as it should be @Irin
> Eva <irin.eva@thekey.com>.
>
> Thanks,
>
> Taneshia
>
> On Mon, Jul 11, 2022 at 9:35 AM Sandra Daoust <
> sdaoust@homecareassistance.com> wrote:
>
>> Thanks Taneshia
>> @Irin Eva <irin.eva@thekey.com> @Taneshia maybe we can have an extra
>> look at her pay before it runs this week to manually iron out any issues
>> (in case the same problem is arising).
>> Thanks.
>>
>>
>>
>> Sandra Daoust <https://twitter.com/hcamontreal>
>> <https://www.facebook.com/HCAGreaterMTL>
>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>
>> *Finance Manager - Canada*
>>
>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>
>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>> <https://www.homecareassistancemontreal.ca/>
>>
>>
>>
>>
>> On Mon, Jul 11, 2022 at 9:28 AM Taneshia Persaud <
>> taneshia.persaud@thekey.com> wrote:
>>
>>> Good morning all,
>>>
>>> Just to update you, Maventech is still looking into this matter. Hoping
>>> to have an update today. Keep you posted.
>>>
>>> Best,
>>>
>>> Taneshia
>>>
>>> On Mon, Jul 4, 2022 at 9:46 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>
>>>> Ok, thank you!
>>>>
>>>> On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud <
>>>> taneshia.persaud@thekey.com> wrote:
>>>>
>>>>> May 30th is also showing 5hrs; June 6th is showing 5.25hrs; and June
>>>>> 13th is showing 5hrs.
>>>>>
>>>>> [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image: Screen Shot
>>>>> 2022-07-04 at 9.43.54 AM.png][image: Screen Shot 2022-07-04 at
>>>>> 9.44.05 AM.png]
>>>>>
>>>>> Yes, I filed a JIRA ticket on June 27, still under investigation.
>>>>>
>>>>> Thanks, Irin!
>>>>>
>>>>> On Mon, Jul 4, 2022 at 9:44 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>
>>>>>> It’s May be tech issue. You can connect with them.
>>>>>>
>>>>>> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud <
>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>
>>>>>>> I am confused why June 20th is showing 5.25hrs and June 27th is
>>>>>>> showing 5hrs.
>>>>>>>
>>>>>>>    - June 19th CG worked from 9:30pm until 8am June 20th AND
>>>>>>>    11am-3pm (= 10.5+4 =14.5hrs); and
>>>>>>>    - June 26th CG worked 9:30pm (clocked in at 9:46pm) until 7:30am
>>>>>>>    (= 10hrs).
>>>>>>>
>>>>>>>
>>>>>>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image: Screen
>>>>>>> Shot 2022-07-04 at 9.37.12 AM.png]
>>>>>>>
>>>>>>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Taneshia,
>>>>>>>>
>>>>>>>> Please see the below her amts paid out per pay date:
>>>>>>>>
>>>>>>>> *Pay Date June 30, 2022,*
>>>>>>>> Totals Hours = 95.25
>>>>>>>> Totals Amts = $1897.00
>>>>>>>>
>>>>>>>> *Pay Date June 17, 2022,*
>>>>>>>> Totals Hours = (Regular Hours) 95.25 + 106.50 (Adjustment Hours per
>>>>>>>> sheet) = 201.75 Hrs
>>>>>>>> Totals Amts = $3736
>>>>>>>>
>>>>>>>> *Pay Date June 03, 2022,*
>>>>>>>> Totals Hours = 47.50
>>>>>>>> Totals Amts = $946.00 + holiday amts
>>>>>>>>
>>>>>>>> As per my investigation, she got paid whatever shows in the time
>>>>>>>> sheet. It means she got paid correctly from payroll. If there is any issue
>>>>>>>> with her hours then it means its booking error. You have to adjust those
>>>>>>>> amts with this week's booking.
>>>>>>>>
>>>>>>>> Please let me know if you have any questions.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Irin
>>>>>>>> [image: image.png]
>>>>>>>> [image: image.png]
>>>>>>>> [image: image.png]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Taneshia,
>>>>>>>>>
>>>>>>>>> I will have a look and let you know.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Irin
>>>>>>>>>
>>>>>>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud <
>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hi all,
>>>>>>>>>>
>>>>>>>>>> Just to clarify, her shifts should not be live-in, but:
>>>>>>>>>>
>>>>>>>>>>    - 48.5hrs/wk "Overnight Active Care (Hourly)" with
>>>>>>>>>>    client#11780; and
>>>>>>>>>>    - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks for looking into this!
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>>
>>>>>>>>>> Taneshia
>>>>>>>>>>
>>>>>>>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust <
>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi all,
>>>>>>>>>>>
>>>>>>>>>>> I just had a look in Ceridian and for the last pay period she
>>>>>>>>>>> was paid:
>>>>>>>>>>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41).
>>>>>>>>>>>
>>>>>>>>>>>  @Irin Eva <irin.eva@thekey.com> Can you cross reference the
>>>>>>>>>>> payroll date with the Mavencare schedule to see if there is any issue there?
>>>>>>>>>>> Thank you!
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>
>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>
>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>
>>>>>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud <
>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Good morning Irin and Sandra,
>>>>>>>>>>>>
>>>>>>>>>>>> I am just following up on this text from Norma Ueda (see
>>>>>>>>>>>> below).
>>>>>>>>>>>>
>>>>>>>>>>>> I know Irin and I spoke with her about this a few times
>>>>>>>>>>>> already, but if you look at her unicom messages (attached), the app is
>>>>>>>>>>>> showing her that she got paid for 5hrs or 5.25hrs only -- not sure why,
>>>>>>>>>>>> when her shifts are 9.5hrs or 10hrs with client#11780. This has been an
>>>>>>>>>>>> ongoing issue since she returned from vacation in May 2022. I do not have
>>>>>>>>>>>> access to her Ceridian information to see if she's getting paid the full
>>>>>>>>>>>> amount, and it's only the Mavencare app that is showing the incorrect
>>>>>>>>>>>> amount.
>>>>>>>>>>>>
>>>>>>>>>>>> The bookings in the Mavencare portal are correct to her
>>>>>>>>>>>> schedule. Weekly her hours should be 52.50 hours:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>    - *Mondays* = 11am to 3pm with EK.
>>>>>>>>>>>>    - *Tuesdays/Sundays* = 9:30pm to 7:30am with AC.
>>>>>>>>>>>>    - *Wednesdays/Thursdays/Fridays/Saturdays* = 9:30pm to 7am
>>>>>>>>>>>>    with AC.
>>>>>>>>>>>>
>>>>>>>>>>>> **Note: Sun June 19th she worked 9:30pm to 8am.*
>>>>>>>>>>>>
>>>>>>>>>>>> I've filed a JIRA already with Mavencare, and it's currently
>>>>>>>>>>>> "under investigation."
>>>>>>>>>>>>
>>>>>>>>>>>> Would you be able to look into this?
>>>>>>>>>>>>
>>>>>>>>>>>> Best,
>>>>>>>>>>>>
>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>
>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>> From: 'Mavencare' via MavenCare Distro List <
>>>>>>>>>>>> mavencare@thekey.com>
>>>>>>>>>>>> Date: Mon, Jul 4, 2022 at 6:44 AM
>>>>>>>>>>>> Subject: New After Hours Unicom Message Received
>>>>>>>>>>>> To: <mavencare@thekey.com>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Connected Home Care
>>>>>>>>>>>>
>>>>>>>>>>>> New Unicom Message Received Name: Norma Ueda Phone Number:
>>>>>>>>>>>> 4164339583 Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the
>>>>>>>>>>>> morning my apps schedule was change to ester I can not time out and do the
>>>>>>>>>>>> task There's discrepancy again on my salary June 19 my salary $105.00 I
>>>>>>>>>>>> work the whole night June 26 $100.00 I work the whole night I complained to
>>>>>>>>>>>> you You said payroll is the job of Irin I talked to Irin she said
>>>>>>>>>>>> scheduling that is your job I don't know what to do because I don't who is
>>>>>>>>>>>> the right person to talk with Starting next week I don't want to work
>>>>>>>>>>>> Saturday and Sunday to andre because I don't get paid I will work Monday to
>>>>>>>>>>>> Friday to andre Wednesday Friday and Saturday morning I will leave 7:00 am
>>>>>>>>>>>> If you don't give me the new shift or cancel me to all my schedules I'm
>>>>>>>>>>>> going to report this issue and my concern to the department of labor We
>>>>>>>>>>>> need to talk Thanks Norma ueda
>>>>>>>>>>>>
>>>>>>>>>>>> Take me there
>>>>>>>>>>>>
>>>>>>>>>>>> support@mavencare.com | 1-800-856-2836
>>>>>>>>>>>>
>>>>>>>>>>>> © 2022 Mavencare
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>
>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>> General Manager, Toronto
>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>> 416-855-2333
>>>>>>>>>>
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Irin Nahar Eva
>>>>>>>>>
>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>
>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>
>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>
>>>>>>>>> [image: See the source image]
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Irin Nahar Eva
>>>>>>>>
>>>>>>>> Payroll & Finance Associate
>>>>>>>>
>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>
>>>>>>>> irin.eva@thekey.com
>>>>>>>>
>>>>>>>> [image: See the source image]
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>> General Manager, Toronto
>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>> 416-855-2333
>>>>>>>
>>>>>>> *Please note my email has changed:*
>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>
>>>>>> --
>>>>>>
>>>>>> Irin Nahar Eva
>>>>>>
>>>>>> Payroll & Finance Associate
>>>>>>
>>>>>> *647-932-6409 *ext. 23900051
>>>>>>
>>>>>> irin.eva@thekey.com
>>>>>>
>>>>>> [image: See the source image]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Taneshia Persaud*, RPN, GCP
>>>>> General Manager, Toronto
>>>>> Home Care Assistance (HCA) & Mavencare
>>>>> 416-855-2333
>>>>>
>>>>> *Please note my email has changed:*
>>>>> Taneshia.Persaud@TheKey.com
>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>> [image: TheKey] <http://thekey.com/>
>>>>>
>>>> --
>>>>
>>>> Irin Nahar Eva
>>>>
>>>> Payroll & Finance Associate
>>>>
>>>> *647-932-6409 *ext. 23900051
>>>>
>>>> irin.eva@thekey.com
>>>>
>>>> [image: See the source image]
>>>>
>>>