Expected downtime of WellSky Personal Care Canadian Environment

Upcoming expected downtime of eight hours on November 19

The WellSky Personal Care (formerly ClearCare) solution will be temporarily unavailable in Canada for an upcoming maintenance event on November 19. As part of this update, we expect a downtime of up to eight hours during non-peak hours. During this window:

	- Admins will not be able to access the system (app or mobile).
	- Caregivers will be unable to clock in or out.
	- Alerts and messages will not be sent or received.

Safe Mode will be accessible during the downtime window. Agency administrators will be able to log in to view client and caregiver schedules for the week.
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We apologize for any inconvenience this may cause. If you have questions about this update, please contact our WellSky Personal Care Support Team at personalcaresupport@wellsky.com or call us at (855) 935-5759, option 2, option 8.

We strive to bring our WellSky Personal Care clients an innovative software solution. Delivering on that promise means adding new features and updating existing features to your platform on an ongoing basis. We thank you for your partnership!

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