Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

We have the staff to assist. Can we get solutions team on this and push the
prospect to Clearcare? Scheduling can assist soon after.

On Wed, Sep 28, 2022 at 4:19 PM Amanda Ilines <amanda.ilines@thekey.com>
wrote:

> Looks like they need 8am-1pm(Saturday) as well 8pm(Saturday)-8am(Sunday)
> and then 8pm - 8am continuing from there.
>
> On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan <mvijayan@thekey.com> wrote:
>
>> Copying leadership for visibility and for swift action.
>>
>> Best regards,
>>
>> Matt
>>
>> Matt Vijayan
>> Director of Sales, Canada
>>
>> *Please note my email has changed:*
>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>> (905) 592-0085
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>> On Sep 28, 2022, at 3:52 PM, Amanda Ilines <amanda.ilines@thekey.com>
>> wrote:
>>
>> 
>> Hi Everyone,
>>
>> I just received a referral who is a client of Jeanette's who she brought
>> into Sunrise of Oakville and now they are looking to get services started
>> ASAP as she is higher care than they anticipated.
>>
>> They are looking to have a caregiver in this saturday from 8am-1pm that
>> was supposed to be by another home care agency and they cancelled.
>>
>> However, they are looking to move forward with shifts from 8pm-8am
>> overnight starting Saturday as well.
>>
>> Please advise on what the process is here and who does what piece.
>>
>> See the below email on details of this client.
>>
>> ---------- Forwarded message ---------
>> From: Jeanette Bock <jeanette@fluidst.ca>
>> Date: Wed, Sep 28, 2022 at 3:24 PM
>> Subject: Client D. M. at Sunrise who requires 12 hours Overnight Care.
>> To: Amanda Ilines <amanda.ilines@thekey.com>
>> Cc: Oakville.DOS (Meyers, Shea) <shea.meyers@sunriseseniorliving.com>
>>
>>
>> Hi Amanda,
>>
>>
>>
>> Below are some things to add to Diane’s care plan.  You may want to check
>> the database, as mentioned this afternoon they were a prospect when I was
>> at Home Care Assistance.
>>
>>
>>
>> Name is:  Diane MacKay, husbands name is Ron MacKay and daughter is Linda
>> Watson.  Address is:  373 Peregrine Way, Milton
>> <https://www.google.com/maps/search/373+Peregrine+Way,+Milton?entry=gmail&source=g>
>> .
>>
>>
>>
>> Care Plan:
>>
>>    1. Familiarity – Instead of introducing your self as someone she
>>    doesn’t know, instead it’s suggested you assume you’ve already met and how
>>    great it is to see her again.
>>    2. Diane hasn't slept well at night for the last 6-8 weeks.
>>    Therefore, the goal is to keep her calm and relaxed until she gets
>>    comfortable and is less agitated.  She will doze off in a comfy chair in
>>    the lounge when relaxed.  Best not to tell her to get into bed, but suggest
>>    it if she seems sleepy.
>>    3.  Diane doesn't do well with being told to do something.  Again us
>>    suggestions instead  by saying “I’m going to go to the washroom, do you
>>    need to go?  I’m going to get a drink do you want one? Etc…
>>    4. Do not keep her confined to her room.  She gets agitated at night
>>    and needs to walk to calm her. Sunrise encourages the caregiver for Diane
>>    to use the common area overnight to walk the floor or use the comfy chairs
>>    in the lounge.
>>    5. They have sent a urine sample to determine if Diane has a UTI but
>>    won’t know results until Monday.
>>    6. Diane loves to listen to Adele; it seems to calm her.  There is
>>    now an Adele CD and CD player in her room to use.
>>    7. She likes soccer, her favourite team is Manchester United.
>>    8. She likes hearing stories of England, even made-up ones.  Use
>>    imagination.
>>    9. Diane likes horses and believe she used to ride as a child.
>>    10. Loves everything to do with the Queen and England and has enjoyed
>>    looking at a picture book with pictures of the Queen and England in general.
>>    11. Diane used to work with a bank and likes to talk about it.
>>    12. Her and her husband used to travel quite a bit and loved to hike.
>>    13. If she doesn't want to eat, try telling her it would make her
>>    husband/daughter Linda smile.  She hasn't eaten well for a few weeks.  Some
>>    of the foods she likes are:
>>       1. Ice Cream
>>       2. Cheese and Crackers
>>       3. Yogurt with fruit
>>
>> Please provide your caregivers with this link to show Diane during
>> difficult times- they can play it on their phone if they are able to do so.
>> We are working on family bringing an iPad. Our team can get them set up on
>> wifi.
>>
>>
>>
>> *Video of of Ron and daughter Linda  - *https://youtu.be/hKiST1ktO3Y
>>
>>
>>
>> Please let Shea and I know if you have the right caregivers to takeover
>> this overnight shift.
>>
>>
>>
>> Warm regards,
>>
>>
>>
>> Jeanette Bock
>>
>>
>>
>> [image: image001.png]
>>
>> Phone:  416-518-2734
>>
>> Email:  Jeanette@Fluidst.ca
>>
>> Website:  www.Fluidst.ca
>>
>>
>>
>> “*We can’t always choose the music life plays but we can choose how we
>> dance to it”*
>>
>>
>>
>>
>>
>>
>> --
>> Amanda Ilines
>> Home Care Liaison
>> *Please note my email has changed:*
>> amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
>> (905) 337-1200
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Amanda Ilines
> Home Care Liaison
> *Please note my email has changed:*
> amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
> (905) 337-1200
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
-- 
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