--Apple-Mail-ED525F1F-45ED-4162-A051-40CE95AFF4E0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Aileen, Thank you s= o much, have a good evening. Best, Maria Maria Licoudis RN Client Success Manager 514-907-5065 TheKey.ca On Aug 10, 2023, at 4:43 PM, Aileen Ruffin &l= t;aruffin@thekey.com> wrote: =EF=BB=BF Hi Maria, We recently shared 10 opportunities for se= rvice improvement based on analysis of Medallia qualitative data the Service= Team completed - Service Opport= unity Themes . We are taking an action-oriented approach to identify cham= pions in identifying paths to improving service associated with these opport= unities with clear targets for 30-60-90 day wins =E2=80=93 beginning this mo= nth (August). Your le= adership team nominated you specifically as a champion and expert who we sho= uld partner with for one of these pillars: Strong Care Plans. = We are asking for your commitment to help support as p= art of a small cohort working on this theme. Involvement will include a brie= f weekly meeting and helping to de