--00000000000034af45061ba1d42d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cynthia and Joey, Please see the forward from Fabio (Son) who is upset that we cannot locate the e-transfer he claims has been sent. He will not provide proof of the e-transfer. @Cynthia Lum Can you confirm nothing has arrived for - 158209 Vittoria Iadipaolo? @Joey Taylor If the e-transfer is not located can you help with obtaining proof of the e-transfer sent ? The client is past due, and we show no payments received since the system migration. Thank you for any assistance you can provide. Best, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Fabio Gatti Date: Sun, Jun 23, 2024 at 7:06=E2=80=AFAM Subject: Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - Please Respond By 6.10.2024 To: John Janiga Hi John, To be quite frank, it seems to be a bit unprofessional that your organization cannot locate payments made when they=E2=80=99ve been made thi= s way over etransfer for almost two years now. The payment has a note of the clients name on it along with the invoices to be paid. It is clear that your payments team does not keep track of payments and is unable to allocate payments to the proper invoices. Their inability to locate payments made raises severe questions on the legitimacy of your claimed overdue invoices. Rather than having your system send out daily emails stating overdue invoices, you should really consider better tracking of incoming transfers. Sincerely, Fabio Gatti On Jun 19, 2024, at 10:57=E2=80=AFAM, John Janiga = wrote: =EF=BB=BF Hello Fabio, I requested confirmation from our payments team of the e transfer you sent. They were unable to locate it. Would you please verify the email address you sent the funds to and provide a screenshot of the e transfer confirmation. This way I can have the transfer located and posted. Thank you for your assistance, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Jun 18, 2024 at 9:36=E2=80=AFAM Fabio Gatti wr= ote: > Hi John, > > Everything was paid yesterday morning via etransfer. Please check with > your own resources internally prior to calling. > > Let me know if there was any issue. > > Sincerely, > > Fabio Gatti > > On Jun 17, 2024, at 4:15=E2=80=AFPM, John Janiga = wrote: > > =EF=BB=BF > Bonjour Fabio, > > > > Nos dossiers indiquent que les factures ci-jointes sont impay=C3=A9es. > Veuillez nous informer de l'=C3=A9tat du paiement afin que nous puissions= mettre > =C3=A0 jour nos dossiers en cons=C3=A9quence. > > > > Veuillez me contacter directement pour toute question ou pr=C3=A9occupati= on au > 408-647-7538. > > > > Total en souffrance 2 115,08 $ > > > > Les paiements peuvent =C3=AAtre effectu=C3=A9s =C3=A0 etransfer@thekey.co= m > > > > Cordialement, > *John Janiga* > Collections Analyst