How did you calculate that value? Sent from my iPhone > On Mar 27, 2024, at 18:41, Cheryl Cartwright wrot= e: >=20 > =EF=BB=BF > Good Afternoon Janet, >=20 > After reviewing your unique situation with our Senior Management team, our= legal representatives, the manufacturer Celine and our insurance company, w= e are able to offer you $3000.00 CAN off your final invoice. Celine does not= have any merchandise in their current collection over $6000.00 and without a= receipt for the coat, our offer represents the maximum we are able to exten= d.=20 >=20 > Should you accept this offer, our billing team will adjust the final invoi= ce and resend it to you. Otherwise our legal and collections team will need t= o take over from our ops team.=20 >=20 > Please let me know if you have any questions about this. >=20 > Cheryl Cartwright=20