Re: Juilianna Brown - Uber Access

Hello Anotte,

Julianna is now not able to log in. She had logged in when we first began
this process but only had access to her old region in the west. Currently
she is not able to log in. She states when trying to log she uses her @
thekey.com email. This sends her a link to her personal email. When she
clicks on the link that was sent to her personal email it send her a code
to her phone. When she enters the code it says login/access denied.

Any help is greatly appreciated.

On Wed, Oct 23, 2024 at 11:02 AM <anotte.francois@thekey.com> wrote:

> Hello,
>
>
>
> You should have the below groups.
>
>
>
> Please check and let me know.
>
>
>
> Thanks,
>
>
>
> *Anotte Francois *
>
> *Disbursements Sr. Director*
>
> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> *From:* Abby Cnossen <acnossen@thekey.com>
> *Sent:* Wednesday, October 23, 2024 7:49 AM
> *To:* Anotte Francois <anotte.francois@thekey.com>
> *Cc:* Julianna Brown <jubrown@thekey.com>; HR Service Center Support <
> HRServiceCenter@thekey.com>; laszlo.kovacs@thekey.com
> *Subject:* Re: Juilianna Brown - Uber Access
>
>
>
> Hello,
>
>
>
>
>
> We are looking to add the Midwest region covering Michigan, Wisconsin,
> Missouri, Kansas, Ohio, and Chicago.
>
>
>
> Thank you,
>
> *Abby Cnossen*
>
> Manager of Quality and Service
>
> Call or text: 616-271-8243
>
> TheKey.com <http://Thekey.com>
>
>
>
>
>
> On Tue, Oct 22, 2024 at 6:39 PM Anotte Francois <
> anotte.francois@thekey.com> wrote:
>
> Okay.
>
>
>
> You were able to set up your account, the problem is you don't have the
> correct region?
>
>
>
> Which region are you looking to add?
>
>
>
> Thanks,
>
>
>
>
>
>
>
> On Tue, Oct 22, 2024 at 6:35 PM Julianna Brown <jubrown@thekey.com> wrote:
>
> Yes I have used the link from Uber that was sent to me. For some reason it
> is still showing my old account with  a different region, and when it
> attempts to connect to this region it says access denied
>
> On Tuesday, October 22, 2024, Anotte Francois <anotte.francois@thekey.com>
> wrote:
>
> Is she using the link from Uber to create her account?
>
>
>
> On Tue, Oct 22, 2024 at 11:25 AM Abby Cnossen <acnossen@thekey.com> wrote:
>
> Hello,
>
>
>
> I apologize for the ongoing issue. Unfortunately, Julianna is still unable
> to access the Uber account. She has been logging in on a computer using her
> @thekey email, and she also tried accessing it through her personal account
> to see if it was connected to the corporate account. It’s crucial that this
> is resolved as soon as possible.
>
> I’ve included Julianna in this email for direct communication.
>
>
>
> Thank you for your time,
>
>
>
> On Tue, Oct 15, 2024 at 10:26 AM Abby Cnossen <acnossen@thekey.com> wrote:
>
> Hello,
>
>
>
> I have added Julianna Brown to this thread. Please see the notes below
> from Julianna;
>
>
>
> Hi Abby,
>
>
>
>  I tried it again and it is still giving me a Log in Denied error. I think
> it is still linked to my old account because it is pulling up my old work
> phone number, even after changing it .
>
>
>
> On Thu, Oct 10, 2024 at 10:56 AM Abby Cnossen <acnossen@thekey.com> wrote:
>
> Hello,
>
>
>
> Julianna is still having difficulty with UBER access. She says it is only
> linking to her personal account and saying that she does not have company
> access.
>
> Thank you for your time,
>
>
>
> On Thu, Sep 26, 2024 at 4:24 PM Abby Cnossen <acnossen@thekey.com> wrote:
>
> Hello,
>
>
>
> She received an error message denying her log in. Please see the
> screenshot below.
>
>
>
>
> *Abby Cnossen*
>
> Manager of Quality and Service
>
> Call or text: 616-271-8243
>
> TheKey.com <http://Thekey.com>
>
>
>
>
>
> On Thu, Sep 26, 2024 at 3:51 PM <anotte.francois@thekey.com> wrote:
>
> Julianna needs to register with the invite from Uber.
>
>
>
>
>
> *Anotte Francois *
>
> *Disbursements Sr. Director*
>
> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> *From:* HR Service Center Support <HRServiceCenter@thekey.com>
> *Sent:* Thursday, September 26, 2024 3:12 PM
> *To:* laszlo.kovacs@thekey.com; Anotte Francois <
> anotte.francois@thekey.com>
> *Cc:* acnossen@thekey.com
> *Subject:* Re: Juilianna Brown - Uber Access
>
>
>
> Hi Anotte,
>
>
>
> Abby stated that Julianna does not have access to the correct region.
>
>
>
> *Please share your experience** -*Click here to complete a 3-question
> survey
> <https://docs.google.com/forms/d/e/1FAIpQLSf3BsgeUJ1Jkd6EEYnDjM91x_B1mzLHQk-6aWlKckPuk9-krg/viewform>
>
> [#INC-134162]:424188:fs
> <https://docs.google.com/forms/d/e/1FAIpQLSf3BsgeUJ1Jkd6EEYnDjM91x_B1mzLHQk-6aWlKckPuk9-krg/viewform>
>
>
>
>
> --
>
> *Abby Cnossen*
>
> Manager of Quality and Service
>
> Call or text: 616-271-8243
>
> TheKey.com <http://Thekey.com>
>
>
>
>
> --
>
> *Abby Cnossen*
>
> Manager of Quality and Service
>
> Call or text: 616-271-8243
>
> TheKey.com <http://Thekey.com>
>
>
>
>
> --
>
> *Abby Cnossen*
>
> Manager of Quality and Service
>
> Call or text: 616-271-8243
>
> TheKey.com <http://Thekey.com>
>
>
>
>
> --
>
> *Anotte Francois*
>
> *Disbursements Sr. Director*
>
> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>
> <https://homecareassistance.com/>
>
>
> <https://homecareassistance.com/>
>
>   <https://homecareassistance.com/>
>
> -- <https://homecareassistance.com/>
>
> *Anotte Francois <https://homecareassistance.com/>*
>
> *Disbursements Sr. Director <https://homecareassistance.com/>*
>
> *anotte.francois@thekey.com <https://homecareassistance.com/>*
>
> <https://homecareassistance.com/>
>
>   <https://homecareassistance.com/>
>
>

-- 
*Abby Cnossen*
Manager of Quality and Service
Call or text: 616-271-8243
TheKey.com <http://Thekey.com>